Invention Application
US20160036972A1 System and Method for Addressing Communication Issues for Contact Center Service Quality
审中-公开
解决联络中心服务质量沟通问题的系统和方法
- Patent Title: System and Method for Addressing Communication Issues for Contact Center Service Quality
- Patent Title (中): 解决联络中心服务质量沟通问题的系统和方法
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Application No.: US14445629Application Date: 2014-07-29
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Publication No.: US20160036972A1Publication Date: 2016-02-04
- Inventor: Herbert Willi Artur Ristock , Yochai Konig , Vyacheslav Zhakov , Vyacheslav Sayko , Eric Tamblyn
- Applicant: Genesys Telecommunications Laboratories, Inc.
- Main IPC: H04M3/51
- IPC: H04M3/51 ; H04M3/22
Abstract:
A system and method include a processor and a memory, where the memory stores instructions, which when executed by the processor, causes the processor to determine whether a session is hard-to-understand. When the session is hard-to-understand the processor provides an adjustment for the session.
Information query
