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    System and method for web-based real time communication with optimized transcoding
    2.
    发明授权
    System and method for web-based real time communication with optimized transcoding 有权
    用于基于Web的实时通信的系统和方法，具有优化的转码

    公开(公告)号：US08867731B2

    公开(公告)日：2014-10-21

    申请号：US13956271

    申请日：2013-07-31

    Applicant: Genesys Telecommunications Laboratories, Inc.

    Inventor： Henry Lum ,  Anthony Lam ,  Vyacheslav Sayko

    IPC: H04M3/00 ,  H04M5/00 ,  H04L12/66 ,  H04M3/523

    CPC classification number: H04M3/5191 ,  H04L65/1069 ,  H04L65/601 ,  H04M3/5133 ,  H04M3/5183 ,  H04M3/523

    Abstract: A system and method is provided to allow for real-time communication between a web browser application and a contact center resource, where media codecs supported by the two parties may differ. A processor is configured to bridge the media exchanged between the browser and contact center resource. In bridging the media, the processor transcodes the media based on a first media codec for media directed to and from the web browser application, and further transcodes the media based on the second media codec for media directed to and from a contact center resource.

    Abstract translation: 提供了一种系统和方法，以允许Web浏览器应用和联络中心资源之间的实时通信，其中由双方支持的媒体编解码器可能不同。 处理器被配置为桥接在浏览器和联络中心资源之间交换的媒体。 在桥接媒体时，处理器基于针对web浏览器应用的媒体的第一媒体编解码器对媒体进行转码，并且基于针对来自联系中心资源的媒体的第二媒体编解码器进一步对媒体进行转码。

    DIALED STRING MATCHING AND CALL COST MINIMIZATION IN DIAL PLAN
    3.
    发明申请
    DIALED STRING MATCHING AND CALL COST MINIMIZATION IN DIAL PLAN 有权
    拨号字符串匹配和拨号成本最小化在拨号计划

    公开(公告)号：US20140153707A1

    公开(公告)日：2014-06-05

    申请号：US13843951

    申请日：2013-03-15

    Applicant: Genesys Telecommunications Laboratories, Inc.

    Inventor： Philippe Rais ,  Vyacheslav Sayko ,  Alexander Tikin

    IPC: H04M3/42

    CPC classification number: H04L41/04 ,  G06F9/50 ,  G06F17/2705 ,  G06Q10/063114 ,  H04L41/12 ,  H04L45/26 ,  H04L61/106 ,  H04L61/1541 ,  H04L61/157 ,  H04L65/1006 ,  H04L65/105 ,  H04L65/1069 ,  H04L65/4007 ,  H04L67/1002 ,  H04M3/42306 ,  H04M3/5191 ,  H04M3/5232 ,  H04M2203/402

    Abstract: A method for processing dialed outgoing calls in a contact center includes a method for matching a dialed string and a method for translating the dialed string. A method for matching includes identifying a set of available number categories based on a calling profile with which the dialing agent device is configured, matching the dialed string against each of a set of patterns in each of the categories, and translating the dialed string according to the category, if any category matches and if no blocked category matches the dialed string. The number may then be translated to a translated number including a PSTN telephone number and routing characters specifying how the call is to be routed from an IP network to the PSTN. The routing may be selected to minimize the cost of the call.

    Abstract translation: 用于在联络中心处理拨出的呼叫的方法包括用于匹配拨号字符串的方法和用于转换拨号字符串的方法。 一种用于匹配的方法包括基于拨号代理设备所配置的呼叫简档来识别一组可用的号码类别，该拨号代理设备配置为与每个类别中的一组模式中的每一个相匹配，并且根据 类别，如果任何类别匹配，如果没有被阻止的类别与拨打的字符串匹配。 然后，该号码可以被翻译成包括PSTN电话号码和指定呼叫如何从IP网络路由到PSTN的路由字符的翻译号码。 可以选择路由以最小化呼叫的成本。

    System and method for web-based real time communication with optimized transcoding
    7.
    发明授权
    System and method for web-based real time communication with optimized transcoding 有权
    用于基于Web的实时通信的系统和方法，具有优化的转码

    公开(公告)号：US09210266B2

    公开(公告)日：2015-12-08

    申请号：US14477824

    申请日：2014-09-04

    Applicant: Genesys Telecommunications Laboratories, Inc.

    Inventor： Henry Lum ,  Anthony Lam ,  Vyacheslav Sayko

    IPC: H04M3/00 ,  H04M5/00 ,  H04L12/66 ,  H04M3/523 ,  H04M3/51

    CPC classification number: H04M3/5191 ,  H04L65/1069 ,  H04L65/601 ,  H04M3/5133 ,  H04M3/5183 ,  H04M3/523

    Abstract: A system and method is provided to allow for real-time communication between a web browser application and a contact center resource, where media codecs supported by the two parties may differ. A processor is configured to bridge the media exchanged between the browser and contact center resource. In bridging the media, the processor transcodes the media based on a first media codec for media directed to and from the web browser application, and further transcodes the media based on the second media codec for media directed to and from a contact center resource.

    Abstract translation: 提供了一种系统和方法，以允许Web浏览器应用和联络中心资源之间的实时通信，其中由双方支持的媒体编解码器可能不同。 处理器被配置为桥接在浏览器和联络中心资源之间交换的媒体。 在桥接媒体时，处理器基于针对web浏览器应用的媒体的第一媒体编解码器对媒体进行转码，并且基于针对来自联系中心资源的媒体的第二媒体编解码器进一步对媒体进行转码。

    SYSTEM AND METHODS FOR IMPROVING INTERACTION ROUTING PERFORMANCE
    9.
    发明申请
    SYSTEM AND METHODS FOR IMPROVING INTERACTION ROUTING PERFORMANCE 审中-公开

    公开(公告)号：US20180124122A1

    公开(公告)日：2018-05-03

    申请号：US15852665

    申请日：2017-12-22

    Applicant: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.

    Inventor： Nikolay Anisimov ,  Vyacheslav Sayko ,  Vitaliy Teryoshin

    IPC: H04L29/06 ,  H04L12/721

    CPC classification number: H04L65/1043 ,  H04L45/34 ,  H04L65/1096

    Abstract: An interaction router includes a computerized server executing a routing engine stored on a machine-readable medium, an interface at the server receiving information from an interaction switching element, the information regarding an interaction received at the switching element to be routed, an interface at the server to a wide area network (WAN), a function of the routing engine judging if one or more business-logic determinations are to be made to select a routing destination for the interaction, and a function for controlling the switch to route the interaction. If if one or more business-logic determinations are to be made, the routing engine requests the business-logic determination from a remote server over the WAN, and upon receiving the determination from the remote server, uses the determination in controlling the switching element to route the interaction.

    System and methods for improving interaction routing performance
    10.
    发明授权
    System and methods for improving interaction routing performance 有权

    公开(公告)号：US09854006B2

    公开(公告)日：2017-12-26

    申请号：US14477792

    申请日：2014-09-04

    Applicant: Genesys Telecommunications Laboratories, Inc.

    Inventor： Nikolay Anisimov ,  Vyacheslav Sayko ,  Vitaliy Teryoshin

    IPC: H04L12/26 ,  H04L29/06 ,  H04L12/721

    CPC classification number: H04L65/1043 ,  H04L45/34 ,  H04L65/1096

    Abstract: An interaction router includes a computerized server executing a routing engine stored on a machine-readable medium, an interface at the server receiving information from an interaction switching element, the information regarding an interaction received at the switching element to be routed, an interface at the server to a wide area network (WAN), a function of the routing engine judging if one or more business-logic determinations are to be made to select a routing destination for the interaction, and a function for controlling the switch to route the interaction. If if one or more business-logic determinations are to be made, the routing engine requests the business-logic determination from a remote server over the WAN, and upon receiving the determination from the remote server, uses the determination in controlling the switching element to route the interaction.

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