Invention Application
- Patent Title: CONTACT CENTER DELIVERY IN-BUILDING HOMING SERVICE
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Application No.: US14512666Application Date: 2014-10-13
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Publication No.: US20160104098A1Publication Date: 2016-04-14
- Inventor: Valentine C. Matula , David Skiba , George Erhart
- Applicant: Avaya Inc.
- Main IPC: G06Q10/08
- IPC: G06Q10/08 ; G01C21/00 ; G05D1/10 ; G05D1/00

Abstract:
The delivery of goods to a customer comprises a substantial portion of human activity. To correct address errors and/or to more precisely locate delivery locations, systems are provided to assist human, human operated vehicle, or autonomous vehicles to locate a delivery point. Often the location of a delivery point is inaccurate or imprecise. GPS and other coordinate systems often fail or are imprecise without an unobstructed view of the sky. Even with coordinates available, the delivery point may be different from the coordinates or, more commonly, coordinates that are different from some standard point within a postal address associated with the coordinates. Providing a delivery system that utilizes a broadcasted identifier, such as an identifier associated with the order of the item, the delivery of the item may be made proximate to the source of the broadcasted identifier or further refined using the broadcasted identifier as a reference.
Public/Granted literature
- US09418350B2 Contact center delivery in-building homing service Public/Granted day:2016-08-16
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