A system and method for communicating with a customer via one or more communication modes is disclosed. The system includes a computer having a memory, and a processor configured by the memory to receive a batch notification that enables the computer to identify a batch of one or more customer records in the computer, for communicating in the near future, and to receive an identity notification that enables the computer to identify a customer that is being contacted or to be contacted in the near future. At least one customer record associated with the identified customer is part of the batch. A central data server provides the batch notification that enables the computer to identify the batch of one or more customer records, and provides the identity notification that enables the computer to identify the identified customer.