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公开(公告)号：US20190312974A1
公开(公告)日：2019-10-10
申请号：US16363111
申请日：2019-03-25
Applicant: Micro Macro Assets LLC
Inventor： Senraj Soundar
Abstract: A system and method for establishing a communication between a customer and a user of a rep computer in communication with a second computer. The rep computer receives a batch notification identifying a batch of one or more customer records in the rep computer. The one or more customer records is associated with one or more customers that are being communicated with and have met a potential transfer criteria. The rep computer receives a first connection transfer notification identifying a first transferred customer that is being transferred to the user. At least one customer record associated with the first transferred customer is part of the batch. The communication with the customer by the user is via one or more communication modes, and a direction of the communication is an inbound communication initiated by the customer or an outbound communication initiated to the customer.
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公开(公告)号：US10284721B2
公开(公告)日：2019-05-07
申请号：US15973871
申请日：2018-05-08
Applicant: Micro Macro Assets LLC
Inventor： Senraj Soundar
Abstract: A system and method for establishing a communication with a customer by an agent, via one or more communication modes includes an agent computer and a second computer. The agent computer receives a batch notification identifying a batch of one or more customer records in the agent computer, for communication in the near future, wherein the one or more customer records is associated with one or more customers. The second computer provides the batch notification enabling the agent computer to identify the batch of one or more customer records. The system determines a next step action based on an outcome of a communication attempt made to communicate with the customer and based on a specified number of communication attempts made to communicate with the customer.
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公开(公告)号：US09979820B2
公开(公告)日：2018-05-22
申请号：US15584769
申请日：2017-05-02
Applicant: Micro Macro Assets, LLC
Inventor： Senraj Soundar
CPC classification number: H04M3/51 , H04M3/5158 , H04M3/5183 , H04M3/5191 , H04M3/523 , H04M3/5235 , H04M3/54 , H04M3/58 , H04M2201/14 , H04M2201/36 , H04M2201/38 , H04M2203/357 , H04M2203/404
Abstract: A system and method for establishing a communication with a customer by an agent, via one or more communication modes includes an agent computer and a second computer. The agent computer receives an identify notification that enables the agent computer to identify a customer for the communication, and receives agent schedule information that enables identifying a schedule timeslot of the agent as predicted by the system for a communication session. The second computer provides the identify notification enabling the agent computer to identify the identified customer. The system predicts the schedule timeslot of the agent, by taking into account a number of agent based touches that may need to be executed.
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4.发明授权公开(公告)号：US11575786B2
公开(公告)日：2023-02-07
申请号：US17194499
申请日：2021-03-08
Applicant: Micro Macro Assets LLC
Inventor： Senraj Soundar
Abstract: A system establishes an agent communication with a customer. An agent computer with a first processor and a first memory receives a batch notification identifying a batch of one or more customer records in the agent computer, for communication in the near future. The one or more customer records is associated with one or more customers. A second computer with a second processor and a second memory provides the batch notification identifying the batch of one or more customer records in the agent computer. The system determines a next step action by taking into account touch specific outcome correlation data, marketing outcome correlation data, and/or correlation between touch specific outcome correlation data and overall outcome data.
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5.发明申请公开(公告)号：US20200304637A1
公开(公告)日：2020-09-24
申请号：US16893980
申请日：2020-06-05
Applicant: Micro Macro Assets LLC
Inventor： Senraj Soundar
Abstract: A system and method for establishing a communication with a customer by an agent, via one or more communication modes includes an agent computer and a second computer. The agent computer receives a batch notification identifying a batch of one or more customer records in the agent computer, for communication in the near future, wherein the one or more customer records is associated with one or more customers. The second computer provides the batch notification enabling the agent computer to identify the batch of one or more customer records. The system determines a next step action based on a prediction of availability of the agent to execute a communication attempt to communicate with the customer using a communication mode that requires the attendance of the agent.
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Patent Agency Ranking
6.发明授权公开(公告)号：US09674364B2
公开(公告)日：2017-06-06
申请号：US14809213
申请日：2015-07-25
Applicant: Micro Macro Assets, LLC
Inventor： Senraj Soundar
CPC classification number: H04M3/51 , H04M3/5158 , H04M3/5183 , H04M3/5191 , H04M3/523 , H04M3/5235 , H04M3/54 , H04M3/58 , H04M2201/14 , H04M2201/36 , H04M2201/38 , H04M2203/357 , H04M2203/404
Abstract: A system and method for communicating with a customer via one or more communication modes includes a computer having a memory, and a processor configured by the memory to receive a batch notification that enables the computer to identify a batch of customer records in the computer, for communicating in the near future, and to receive an identity notification that enables the computer to identify a customer being contacted or to be contacted in the near future. At least one customer record associated with the identified customer is part of the batch. A central data server provides the batch notification that enables the computer to identify the batch of customer records, and provides the identity notification that enables the computer to identify the identified customer.
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公开(公告)号：US20240236234A1
公开(公告)日：2024-07-11
申请号：US18611758
申请日：2024-03-21
Applicant: Micro Macro Assets LLC
Inventor： Senraj Soundar
CPC classification number: H04M3/51 , H04M3/5158 , H04M3/5183 , H04M3/5191 , H04M3/523 , H04M3/5235 , H04M3/54 , H04M3/58 , H04M2201/14 , H04M2201/36 , H04M2201/38 , H04M2203/357 , H04M2203/404
Abstract: A system establishes a call handler communication with a customer. A call handler computer identifies one or more customer records associated with the customer that is on the call with the call handler or being called or to be called in the near future. The call handler computer provides a request assistance notification that the call handler has requested for assistance in the call between the call handler and the identified customer. A central data server receives the request assistance notification. The central data server provides an assist notification that enables the third party call participant to participate in the call between the call handler and the identified customer. A third party call participant computer receives the assist notification.
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8.发明公开公开(公告)号：US20230141679A1
公开(公告)日：2023-05-11
申请号：US18148115
申请日：2022-12-29
Applicant: Micro Macro Assets LLC
Inventor： Senraj Soundar
CPC classification number: H04M3/51 , H04M3/5235 , H04M3/5158 , H04M3/5183 , H04M3/58 , H04M3/5191 , H04M3/523 , H04M3/54 , H04M2201/14 , H04M2201/38 , H04M2203/357 , H04M2203/404 , H04M2201/36
Abstract: A system establishes an agent communication with a customer. An agent computer with a first processor and a first memory receives a batch notification identifying a batch of one or more customer records in the agent computer, for communication in the near future. The one or more customer records is associated with one or more customers. A second computer with a second processor and a second memory provides the batch notification identifying the batch of one or more customer records in the agent computer. The system connects the agent with the customer associated with a customer record selected from the batch by the agent.
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公开(公告)号：US20150124953A1
公开(公告)日：2015-05-07
申请号：US14596774
申请日：2015-01-14
Applicant: Micro Macro Assets LLC
Inventor： Senraj Soundar
CPC classification number: H04M3/523 , H04M3/5158 , H04M3/5183 , H04M3/58 , H04M2201/14 , H04M2201/38 , H04M2203/357 , H04M2203/404
Abstract: A system and method for maximizing efficiency of call transfer from being between a customer and a dialing agent, to being between the customer and a talker is provided. The method contains the steps of: entering a dialing agent and a talker into a campaign to maintain direct communication with the dialing agent and with the talker; calling a customer via use of a dialing agent device; receiving from the dialing agent a request to transfer a connected customer from communicating with the dialing agent to communicating with a talker; and after receiving the request to transfer, transmitting an identification of a customer record associated with the connected customer to a talker computer for identifying the customer record, where the customer record has been previously stored on the talker computer prior to receiving the request to transfer.
Abstract translation: 提供了一种用于使呼叫转移从客户和拨号代理之间到达客户与通话者之间的效率最大化的系统和方法。 该方法包括以下步骤：将拨号代理和谈话者输入到活动中以保持与拨号代理人和讲话者的直接通信; 通过使用拨号代理设备呼叫客户; 从所述拨号代理接收将所连接的客户与所述拨号代理进行通信的传送请求，以与通话人通信; 并且在接收到要转移的请求之后，在接收到要传送的请求之前，将与所连接的客户相关联的客户记录的标识发送到用于识别客户记录的谈话者计算机，其中该客户记录已经预先存储在该讲话者计算机上。
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公开(公告)号：US08964963B2
公开(公告)日：2015-02-24
申请号：US14057758
申请日：2013-10-18
Applicant: Micro Macro Assets LLC
Inventor： Senraj Soundar
CPC classification number: H04M3/523 , H04M3/5158 , H04M3/5183 , H04M3/58 , H04M2201/14 , H04M2201/38 , H04M2203/357 , H04M2203/404
Abstract: A system and method for maximizing efficiency of call transfer from being between a customer and a dialing agent, to being between the customer and a talker is provided. The method contains the steps of: entering a dialing agent and a talker into a campaign to maintain direct communication with the dialing agent and with the talker; calling a customer via use of a dialing agent device; receiving from the dialing agent a request to transfer a connected customer from communicating with the dialing agent to communicating with a talker; and after receiving the request to transfer, transmitting an identification of a customer record associated with the connected customer to a talker computer for identifying the customer record, where the customer record has been previously stored on the talker computer prior to receiving the request to transfer.
Abstract translation: 提供了一种用于使呼叫转移从客户和拨号代理之间到达客户与通话者之间的效率最大化的系统和方法。 该方法包括以下步骤：将拨号代理和谈话者输入到活动中以保持与拨号代理人和讲话者的直接通信; 通过使用拨号代理设备呼叫客户; 从所述拨号代理接收将所连接的客户与所述拨号代理进行通信的传送请求，以与通话人通信; 并且在接收到要转移的请求之后，在接收到要传送的请求之前，将与所连接的客户相关联的客户记录的标识发送到用于识别客户记录的谈话者计算机，其中该客户记录已经预先存储在该讲话者计算机上。
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