- 专利标题: Support Messages Based on Merchant Account Context
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申请号: US16120177申请日: 2018-08-31
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公开(公告)号: US20190095895A1公开(公告)日: 2019-03-28
- 发明人: Michael Smith , Nathan Rosenthal , Tyler Kovacs
- 申请人: Michael Smith , Nathan Rosenthal , Tyler Kovacs
- 主分类号: G06Q20/20
- IPC分类号: G06Q20/20
摘要:
A payment processing system for mobile point-of-sale transactions from a mobile point of sale terminal including a payment card reader having a card interface configured to read data from a payment card, the payment processing system includes an automated support system for proactively generating and presenting support messages for merchants using a mobile point-of-sale terminal. The automated support system generates the support message using a current account context for the merchant account and a plurality of rules that indicate a problem with the merchant account. The automated support system is further configured to generate a plurality of rules for detecting merchant account problems using a knowledge database of support tickets that include a human generated response to a merchant account problem and a corresponding merchant account context at the time of the human generated response.
公开/授权文献
- US10607204B2 Support messages based on merchant account context 公开/授权日:2020-03-31