发明申请
- 专利标题: EMPLOYEE CONCIERGE
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申请号: US16119774申请日: 2018-08-31
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公开(公告)号: US20200074311A1公开(公告)日: 2020-03-05
- 发明人: Chung-Sheng LI , Emmanuel MUNGUIA TAPIA , Guanglei XIONG , Jill K. GOLDSTEIN , Jingyun FAN , Rajeev SINHA , Manoj SHROFF , Golnaz GHASEMIESFEH , Kayhan MOHARRERI , Swati TATA , Pratip SAMANTA , Madhura SHIVARAM , Akanksha JUNEJA , Anshul SOLANKI , Jorjeta JETCHEVA , Priyanka CHOWDHARY , Rishi VIG , Kyle Patrick JOHNSON , Mohammad Jawad GHORBANI
- 申请人: ACCENTURE GLOBAL SOLUTIONS LIMITED
- 申请人地址: IE Dublin
- 专利权人: ACCENTURE GLOBAL SOLUTIONS LIMITED
- 当前专利权人: ACCENTURE GLOBAL SOLUTIONS LIMITED
- 当前专利权人地址: IE Dublin
- 主分类号: G06N5/02
- IPC分类号: G06N5/02 ; G06Q10/10 ; G06F17/30
摘要:
Examples of employee concierge are provided. In an example, an issue may be determined for an employee. The issue may be determined based on a query shared by the employee or upon occurrence of an unusual event. The unusual event may be indicative of a deviation in behaviour and routine of the employee. A session may be initiated and the issue may be parsed to determine a context. A bot may be selected from multiple bots for the issue where each bot includes information relating to a solution to address the issue. Data associated with the issue may be collected from a central database and other bots. The data may then be analyzed to determine a solution. The solution comprises a response to the query and a suggestion to mitigate the unusual event.
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