公开(公告)号：US20200074311A1

公开(公告)日：2020-03-05

申请号：US16119774

申请日：2018-08-31

申请人： ACCENTURE GLOBAL SOLUTIONS LIMITED

发明人： Chung-Sheng LI ,  Emmanuel MUNGUIA TAPIA ,  Guanglei XIONG ,  Jill K. GOLDSTEIN ,  Jingyun FAN ,  Rajeev SINHA ,  Manoj SHROFF ,  Golnaz GHASEMIESFEH ,  Kayhan MOHARRERI ,  Swati TATA ,  Pratip SAMANTA ,  Madhura SHIVARAM ,  Akanksha JUNEJA ,  Anshul SOLANKI ,  Jorjeta JETCHEVA ,  Priyanka CHOWDHARY ,  Rishi VIG ,  Kyle Patrick JOHNSON ,  Mohammad Jawad GHORBANI

IPC分类号： G06N5/02 ,  G06Q10/10 ,  G06F17/30

摘要： Examples of employee concierge are provided. In an example, an issue may be determined for an employee. The issue may be determined based on a query shared by the employee or upon occurrence of an unusual event. The unusual event may be indicative of a deviation in behaviour and routine of the employee. A session may be initiated and the issue may be parsed to determine a context. A bot may be selected from multiple bots for the issue where each bot includes information relating to a solution to address the issue. Data associated with the issue may be collected from a central database and other bots. The data may then be analyzed to determine a solution. The solution comprises a response to the query and a suggestion to mitigate the unusual event.