- 专利标题: AUTOMATIC BOT CREATION BASED ON SCRIPTS
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申请号: US17084857申请日: 2020-10-30
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公开(公告)号: US20210150137A1公开(公告)日: 2021-05-20
- 发明人: Ravikiran Chittari , Eswar Priyadarshan , Robert LoCascio , Jonathan Altschuler , Suresh Ramakrishnaiah , Htet Win , Chuqing He , Matthew Dunn
- 申请人: LIVEPERSON, INC.
- 申请人地址: US NY New York
- 专利权人: LIVEPERSON, INC.
- 当前专利权人: LIVEPERSON, INC.
- 当前专利权人地址: US NY New York
- 主分类号: G06F40/186
- IPC分类号: G06F40/186 ; G06F40/197 ; G06F3/0484 ; H04L12/58
摘要:
Methods and systems for transcript-based bot creation are provided. Information may be stored in memory regarding different automation templates associated with different statement types. A transcript may be imported that includes statements, which may be analyzed and classified as one or more of the different statement types. The imported transcript may be displayed in a graphic user interface with its statements displayed in accordance with the automation templates associated with the respective statement type. User input may be received, including modification input that modifies at least one automation template associated with at least one statement of the displayed transcript designated as an integration point. A custom bot may thereafter be generated based on the modification input and configured to conduct a conversation based on the imported template and to initiate a workflow at the integration point in accordance with the modified automation template.
公开/授权文献
- US11995396B2 Automatic bot creation based on scripts 公开/授权日:2024-05-28
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