公开(公告)号：US20210150137A1

公开(公告)日：2021-05-20

申请号：US17084857

申请日：2020-10-30

申请人： LIVEPERSON, INC.

发明人： Ravikiran Chittari ,  Eswar Priyadarshan ,  Robert LoCascio ,  Jonathan Altschuler ,  Suresh Ramakrishnaiah ,  Htet Win ,  Chuqing He ,  Matthew Dunn

IPC分类号： G06F40/186 ,  G06F40/197 ,  G06F3/0484 ,  H04L12/58

摘要： Methods and systems for transcript-based bot creation are provided. Information may be stored in memory regarding different automation templates associated with different statement types. A transcript may be imported that includes statements, which may be analyzed and classified as one or more of the different statement types. The imported transcript may be displayed in a graphic user interface with its statements displayed in accordance with the automation templates associated with the respective statement type. User input may be received, including modification input that modifies at least one automation template associated with at least one statement of the displayed transcript designated as an integration point. A custom bot may thereafter be generated based on the modification input and configured to conduct a conversation based on the imported template and to initiate a workflow at the integration point in accordance with the modified automation template.

公开(公告)号：US11995396B2

公开(公告)日：2024-05-28

申请号：US17084857

申请日：2020-10-30

申请人： LIVEPERSON, INC.

发明人： Ravikiran Chittari ,  Eswar Priyadarshan ,  Robert LoCascio ,  Jonathan Altschuler ,  Suresh Ramakrishnaiah ,  Htet Win ,  Chuqing He ,  Matthew Dunn

IPC分类号： G06F17/00 ,  G06F3/04847 ,  G06F40/186 ,  G06F40/197 ,  H04L51/02 ,  H04L51/216

CPC分类号： G06F40/186 ,  G06F3/04847 ,  G06F40/197 ,  H04L51/02 ,  H04L51/216

摘要： Methods and systems for transcript-based bot creation are provided. Information may be stored in memory regarding different automation templates associated with different statement types. A transcript may be imported that includes statements, which may be analyzed and classified as one or more of the different statement types. The imported transcript may be displayed in a graphic user interface with its statements displayed in accordance with the automation templates associated with the respective statement type. User input may be received, including modification input that modifies at least one automation template associated with at least one statement of the displayed transcript designated as an integration point. A custom bot may thereafter be generated based on the modification input and configured to conduct a conversation based on the imported template and to initiate a workflow at the integration point in accordance with the modified automation template.

公开(公告)号：US10853568B2

公开(公告)日：2020-12-01

申请号：US16684356

申请日：2019-11-14

申请人： LIVEPERSON, INC.

发明人： Ravikiran Chittari ,  Eswar Priyadarshan ,  Robert LoCascio ,  Jonathan Altschuler ,  Suresh Ramakrishnaiah ,  Htet Win ,  Chuqing He ,  Matthew Dunn

IPC分类号： G06F17/00 ,  G06F40/186 ,  G06F40/197 ,  G06F3/0484 ,  H04L12/58

摘要： Methods and systems for transcript-based bot creation are provided. Information may be stored in memory regarding different automation templates associated with different statement types. A transcript may be imported that includes statements, which may be analyzed and classified as one or more of the different statement types. The imported transcript may be displayed in a graphic user interface with its statements displayed in accordance with the automation templates associated with the respective statement type. User input may be received, including modification input that modifies at least one automation template associated with at least one statement of the displayed transcript designated as an integration point. A custom bot may thereafter be generated based on the modification input and configured to conduct a conversation based on the imported template and to initiate a workflow at the integration point in accordance with the modified automation template.

公开(公告)号：US20200159991A1

公开(公告)日：2020-05-21

申请号：US16684356

申请日：2019-11-14

申请人： LIVEPERSON, INC.

发明人： Ravikiran Chittari ,  Eswar Priyadarshan ,  Robert LoCascio ,  Jonathan Altschuler ,  Suresh Ramakrishnaiah ,  Htet Win ,  Chuqing He ,  Matthew Dunn

IPC分类号： G06F40/186 ,  H04L12/58 ,  G06F3/0484 ,  G06F40/197

摘要： Methods and systems for transcript-based bot creation are provided. Information may be stored in memory regarding different automation templates associated with different statement types. A transcript may be imported that includes statements, which may be analyzed and classified as one or more of the different statement types. The imported transcript may be displayed in a graphic user interface with its statements displayed in accordance with the automation templates associated with the respective statement type. User input may be received, including modification input that modifies at least one automation template associated with at least one statement of the displayed transcript designated as an integration point. A custom bot may thereafter be generated based on the modification input and configured to conduct a conversation based on the imported template and to initiate a workflow at the integration point in accordance with the modified automation template.