Invention Application
- Patent Title: DETECTION OF MISSION CHANGE IN CONVERSATION
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Application No.: US17490788Application Date: 2021-09-30
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Publication No.: US20220020375A1Publication Date: 2022-01-20
- Inventor: Stefan Schoenmackers , Amit Srivastava , Lawrence William Colagiovanni , Sanjika Hewavitharana , Ajinkya Gorakhnath Kale , Vinh Khuc
- Applicant: eBay Inc.
- Applicant Address: US CA San Jose
- Assignee: eBay Inc.
- Current Assignee: eBay Inc.
- Current Assignee Address: US CA San Jose
- Main IPC: G10L15/22
- IPC: G10L15/22 ; G10L15/18 ; G10L15/07 ; G06F16/332 ; G06F40/35 ; G10L15/26

Abstract:
Methods, systems, and computer programs are presented for detecting a mission changes in a conversation. A user utterance from a user device is received. The user utterance is part of a conversation with an intelligent assistant. The conversation includes preceding user utterances in pursuit of a first mission. It is determined that the user utterance indicates a mission change from the first mission to a second mission based on an application of a machine-learned model to the user utterance and the preceding user utterances. The machine-learned model has been trained repeatedly with past utterances of other users over a time period, the determining based on a certainty of the indication satisfying a certainty threshold. Responsive to the determining that the user utterance indicates the mission change from the first mission to a second mission, a reply to the user utterance is generated to further the second mission rather than the first mission.
Public/Granted literature
- US12020701B2 Detection of mission change in conversation Public/Granted day:2024-06-25
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