公开(公告)号：US12020701B2

公开(公告)日：2024-06-25

申请号：US17490788

申请日：2021-09-30

Applicant: eBay Inc.

Inventor： Stefan Schoenmackers ,  Amit Srivastava ,  Lawrence William Colagiovanni ,  Sanjika Hewavitharana ,  Ajinkya Gorakhnath Kale ,  Vinh Khuc

IPC: G10L15/22 ,  G06F16/332 ,  G06F40/35 ,  G10L15/07 ,  G10L15/18 ,  G10L15/26

CPC classification number: G10L15/22 ,  G06F16/3329 ,  G06F40/35 ,  G10L15/07 ,  G10L15/1815 ,  G10L15/26 ,  G10L2015/228

Abstract: Methods, systems, and computer programs are presented for detecting a mission changes in a conversation. A user utterance from a user device is received. The user utterance is part of a conversation with an intelligent assistant. The conversation includes preceding user utterances in pursuit of a first mission. It is determined that the user utterance indicates a mission change from the first mission to a second mission based on an application of a machine-learned model to the user utterance and the preceding user utterances. The machine-learned model has been trained repeatedly with past utterances of other users over a time period, the determining based on a certainty of the indication satisfying a certainty threshold. Responsive to the determining that the user utterance indicates the mission change from the first mission to a second mission, a reply to the user utterance is generated to further the second mission rather than the first mission.

公开(公告)号：US11170769B2

公开(公告)日：2021-11-09

申请号：US15926299

申请日：2018-03-20

Applicant: eBay Inc.

Inventor： Stefan Schoenmackers ,  Amit Srivastava ,  Lawrence William Colagiovanni ,  Sanjika Hewavitharana ,  Ajinkya Gorakhnath Kale ,  Vinh Khuc

IPC: G10L15/22 ,  G10L15/18 ,  G10L15/07 ,  G06F16/332 ,  G06F40/35 ,  G10L15/26

Abstract: Methods, systems, and computer programs are presented for detecting a mission changes in a conversation. A user utterance from a user device is received. The user utterance is part of a conversation with an intelligent assistant. The conversation includes preceding user utterances in pursuit of a first mission. It is determined that the user utterance indicates a mission change from the first mission to a second mission based on an application of a machine-learned model to the user utterance and the preceding user utterances. The machine-learned model has been trained repeatedly with past utterances of other users over a time period, the determining based on a certainty of the indication satisfying a certainty threshold. Responsive to the determining that the user utterance indicates the mission change from the first mission to a second mission, a reply to the user utterance is generated to further the second mission rather than the first mission.

公开(公告)号：US20220020375A1

公开(公告)日：2022-01-20

申请号：US17490788

申请日：2021-09-30

Applicant: eBay Inc.

Inventor： Stefan Schoenmackers ,  Amit Srivastava ,  Lawrence William Colagiovanni ,  Sanjika Hewavitharana ,  Ajinkya Gorakhnath Kale ,  Vinh Khuc

IPC: G10L15/22 ,  G10L15/18 ,  G10L15/07 ,  G06F16/332 ,  G06F40/35 ,  G10L15/26

Abstract: Methods, systems, and computer programs are presented for detecting a mission changes in a conversation. A user utterance from a user device is received. The user utterance is part of a conversation with an intelligent assistant. The conversation includes preceding user utterances in pursuit of a first mission. It is determined that the user utterance indicates a mission change from the first mission to a second mission based on an application of a machine-learned model to the user utterance and the preceding user utterances. The machine-learned model has been trained repeatedly with past utterances of other users over a time period, the determining based on a certainty of the indication satisfying a certainty threshold. Responsive to the determining that the user utterance indicates the mission change from the first mission to a second mission, a reply to the user utterance is generated to further the second mission rather than the first mission.

公开(公告)号：US20180268818A1

公开(公告)日：2018-09-20

申请号：US15926299

申请日：2018-03-20

Applicant: eBay Inc.

Inventor： Stefan Schoenmackers ,  Amit Srivastava ,  Lawrence William Colagiovanni ,  Sanjika Hewavitharana ,  Ajinkya Gorakhnath Kale ,  Vinh Khuc

IPC: G10L15/22 ,  G10L15/18 ,  G10L15/07 ,  G10L15/26 ,  G06F17/30

CPC classification number: G10L15/22 ,  G06F16/3329 ,  G06F17/279 ,  G10L15/07 ,  G10L15/1815 ,  G10L15/265 ,  G10L2015/228

Abstract: Methods, systems, and computer programs are presented for detecting a mission changes in a conversation. A user utterance from a user device is received. The user utterance is part of a conversation with an intelligent assistant. The conversation includes preceding user utterances in pursuit of a first mission. It is determined that the user utterance indicates a mission change from the first mission to a second mission based on an application of a machine-learned model to the user utterance and the preceding user utterances. The machine-learned model has been trained repeatedly with past utterances of other users over a time period, the determining based on a certainty of the indication satisfying a certainty threshold. Responsive to the determining that the user utterance indicates the mission change from the first mission to a second mission, a reply to the user utterance is generated to further the second mission rather than the first mission.