A method includes receiving a speech recognition result, and using a confidence estimation module (CEM), for each sub-word unit in a sequence of hypothesized sub-word units for the speech recognition result: obtaining a respective confidence embedding that represents a set of confidence features; generating, using a first attention mechanism, a confidence feature vector; generating, using a second attention mechanism, an acoustic context vector; and generating, as output from an output layer of the CEM, a respective confidence output score for each corresponding sub-word unit based on the confidence feature vector and the acoustic feature vector received as input by the output layer of the CEM. For each of the one or more words formed by the sequence of hypothesized sub-word units, the method also includes determining a respective word-level confidence score for the word. The method also includes determining an utterance-level confidence score by aggregating the word-level confidence scores.