An operation management system (100) includes a server apparatus (102) and an operation management apparatus (103). The operation management system (100) includes: a reservation acceptance unit (111) acquiring reservation information including biometric information of a user making a boarding reservation for a vehicle, and a boarding point; a boarding information acquisition unit (120) acquiring boarding information including biometric information of the user generated by a camera (103) equipped on the vehicle and boarding place information indicating the boarding point; and an authentication unit (113) determining whether there is a match of biometric information and a boarding point that are included in each piece of the reservation information and the boarding information.