发明授权
US5910983A Apparatus and method for identifying records of overflowed ACD calls
失效
用于识别溢出的ACD呼叫记录的装置和方法
- 专利标题: Apparatus and method for identifying records of overflowed ACD calls
- 专利标题(中): 用于识别溢出的ACD呼叫记录的装置和方法
-
申请号: US858601申请日: 1997-05-19
-
公开(公告)号: US5910983A公开(公告)日: 1999-06-08
- 发明人: Anthony J. Dezonno , Roger A. Sumner , James J. Bryla
- 申请人: Anthony J. Dezonno , Roger A. Sumner , James J. Bryla
- 申请人地址: CA Newport Beach
- 专利权人: Rockwell Semiconductor Systems, Inc.
- 当前专利权人: Rockwell Semiconductor Systems, Inc.
- 当前专利权人地址: CA Newport Beach
- 主分类号: H04M3/00
- IPC分类号: H04M3/00 ; H04M3/523 ; H04M3/60 ; H04Q3/64
摘要:
A method and apparatus are provided for identifying a call record by a source automatic call distributor to a host computer of a telephone call received from a PSTN and overflowed from the source automatic call distributor to a destination automatic call distributor in a call distribution system using telescripted call control. The call record is stored under a call identifier of the source automatic call distributor in a memory of a host computer serving both the source automatic call distributor and the destination automatic call distributor. The method comprises the steps of executing a telescript sequence by the source automatic call distributor which sends a call identifer assigned by the source automatic call distributor and an identifier of the source automatic call distributor to a call overflow identification table of the host and transferring the call to the destination automatic call distributor along with the call identifier of the source automatic call distributor.
信息查询