公开(公告)号：US5910983A

公开(公告)日：1999-06-08

申请号：US858601

申请日：1997-05-19

申请人： Anthony J. Dezonno ,  Roger A. Sumner ,  James J. Bryla

发明人： Anthony J. Dezonno ,  Roger A. Sumner ,  James J. Bryla

IPC分类号： H04M3/00 ,  H04M3/523 ,  H04M3/60 ,  H04Q3/64

CPC分类号： H04M3/5237 ,  H04M3/523 ,  H04M2207/08 ,  H04M2242/22 ,  H04M3/42059 ,  H04M3/5235

摘要： A method and apparatus are provided for identifying a call record by a source automatic call distributor to a host computer of a telephone call received from a PSTN and overflowed from the source automatic call distributor to a destination automatic call distributor in a call distribution system using telescripted call control. The call record is stored under a call identifier of the source automatic call distributor in a memory of a host computer serving both the source automatic call distributor and the destination automatic call distributor. The method comprises the steps of executing a telescript sequence by the source automatic call distributor which sends a call identifer assigned by the source automatic call distributor and an identifier of the source automatic call distributor to a call overflow identification table of the host and transferring the call to the destination automatic call distributor along with the call identifier of the source automatic call distributor.

摘要翻译： 提供了一种方法和装置，用于将源自动呼叫分配器的呼叫记录识别为从PSTN接收的电话呼叫的主机并从源自动呼叫分配器溢出到呼叫分配系统中的目的地自动呼叫分配器， 通话控制。 呼叫记录被存储在源自动呼叫分配器的呼叫标识符的主机的存储器中，同时服务于源自动呼叫分配器和目的地自动呼叫分配器。 该方法包括以下步骤：由源自动呼叫分配器执行可伸缩序列，该源自动呼叫分配器将由源自动呼叫分配器分配的呼叫标识符和源自动呼叫分配器的标识符发送到主机的呼叫溢出识别表并传送呼叫 到目的地自动呼叫分配器以及源自动呼叫分配器的呼叫标识符。