发明授权
- 专利标题： Non-blocking expandable call center architecture
- 专利标题（中）： 无阻塞可扩展呼叫中心架构
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申请号： US09456166申请日： 1999-12-07
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公开(公告)号： US07230927B1公开(公告)日： 2007-06-12
- 发明人: Jose Villena , Jeffrey Stout , Eyal Ben-Chanoch , Herrick Gooden
- 申请人： Jose Villena , Jeffrey Stout , Eyal Ben-Chanoch , Herrick Gooden
- 申请人地址： US MA Westford
- 专利权人： Aspect Software, Inc.
- 当前专利权人： Aspect Software, Inc.
- 当前专利权人地址： US MA Westford
- 代理机构： Bourque and Associates
- 主分类号： G01R31/08
- IPC分类号： G01R31/08
摘要：
An improved call center architecture includes a switch which communicates with agents either over a broadband network or through a conventional legacy PBX. The hybrid configuration also includes N+1 fault tolerance and the ability to linearly expand the capacity of the system by simply adding new switching chassis.