Invention Grant
- Patent Title: Accumulative decision point data analysis system for telephony and electronic communications operations
- Patent Title (中): 电话和电子通信业务的累积决策点数据分析系统
-
Application No.: US11462316Application Date: 2006-08-03
-
Publication No.: US07573990B2Publication Date: 2009-08-11
- Inventor: Brian Galvin
- Applicant: Brian Galvin
- Applicant Address: US CA Daly
- Assignee: Genesys Telecommunications Laboratories, Inc
- Current Assignee: Genesys Telecommunications Laboratories, Inc
- Current Assignee Address: US CA Daly
- Main IPC: H04M15/00
- IPC: H04M15/00 ; H04M7/00
Abstract:
A system for generating usage statistics for a communications routing system from data generated at routing points and at end points of the system has a processor having access to the communications routing system for analyzing the data and generating the statistics, and a server having access to the processor for rendering the generated statistics into a format for display. The data used to generate the statistics includes routing path information for events routed through the communications routing system and optionally interaction histories recorded at certain routing points and end points in the communications routing system.
Public/Granted literature
- US20070263593A1 Accumulative Decision Point Data Analysis System for Telephony and Electronic Communications Operations Public/Granted day:2007-11-15
Information query
