发明授权
- 专利标题： IP ACD using SIP format
- 专利标题（中）： IP ACD使用SIP格式
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申请号： US10760577申请日： 2004-01-20
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公开(公告)号： US07822016B2公开(公告)日： 2010-10-26
- 发明人: Mike Peters
- 申请人： Mike Peters
- 申请人地址： US IL Lombard
- 专利权人： Aspect Software, Inc.
- 当前专利权人： Aspect Software, Inc.
- 当前专利权人地址： US IL Lombard
- 代理机构： Husch Blackwell LLP Welsh Katz
- 主分类号： H04L12/66
- IPC分类号： H04L12/66
摘要：
A method and apparatus are provided for distributing Internet calls by an automatic contact distributor. The method includes the steps of receiving a Session Initiation Protocol INVITE by the automatic contact distributor that identifies an Internet call to be established with a client, selecting an agent to handle the Internet call and exchanging call information between the client and the selected agent through a buffer server.
公开/授权文献
- US20050157731A1 IP ACD using SIP format 公开/授权日：2005-07-21
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