Invention Grant
- Patent Title: Method of and system for providing adaptive respondent training in a speech recognition application based upon the inherent response of the respondent
- Patent Title (中): 基于被访者的固有响应，在语音识别应用中提供自适应受理训练的方法和系统
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Application No.: US11273528Application Date: 2005-11-14
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Publication No.: US07933775B2Publication Date: 2011-04-26
- Inventor: Nasreen Quibria , Lucas Merrow , Oleg Boulanov , John P. Kroeker , Alexandra Drane
- Applicant: Nasreen Quibria , Lucas Merrow , Oleg Boulanov , John P. Kroeker , Alexandra Drane
- Applicant Address: US MA Beverly
- Assignee: Eliza Corporation
- Current Assignee: Eliza Corporation
- Current Assignee Address: US MA Beverly
- Agency: McDermott Will & Emery, LLP
- Main IPC: G10L21/00
- IPC: G10L21/00 ; G10L15/00
Abstract:
A system for conducting a telephonic speech recognition application includes an automated telephone device for making telephonic contact with a respondent and a speech recognition device which, upon the telephonic contact being made, presents the respondent with at least one introductory prompt for the respondent to reply to; receives a spoken response from the respondent; and performs a speech recognition analysis on the spoken response to determine a capability of the respondent to complete the application. If the speech recognition device, based on the spoken response to the introductory prompt, determines that the respondent is capable of competing the application, the speech recognition device presents at least one application prompt to the respondent. If the speech recognition device, based on the spoken response to the introductory prompt, determines that the respondent is not capable of completing the application, the speech recognition system presents instructions on completing the application to the respondent.
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