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    Systems and Methods for Producing Build Calls
    1.
    发明申请
    Systems and Methods for Producing Build Calls 审中-公开
    用于生成构建调用的系统和方法

    公开(公告)号：US20080181371A1

    公开(公告)日：2008-07-31

    申请号：US12022723

    申请日：2008-01-30

    申请人： Lucas Merrow ,  Alexandra Drane ,  Ivy Krull

    发明人： Lucas Merrow ,  Alexandra Drane ,  Ivy Krull

    IPC分类号： H04M1/64 ,  H04M11/00

    CPC分类号： H04M11/10 ,  H04M3/46 ,  H04M3/5158 ,  H04M3/5166 ,  H04M2201/36 ,  H04M2201/40 ,  H04M2203/2011

    摘要： Techniques are disclosed for making an automated telephone call more interactive and intelligent by saving responses gathered from a previous call and using that information to build more personal and engaging subsequent interactions. An initial telephone call can be designed with data needs in mind. Relevant responses from the initial calls can be captured and stored and a follow-up call can be created that includes dialogs that reference specific information from the previous interactions with the system. Such build call techniques can be utilized on outbound, as well as inbound calls, and can simulate a human being's ability to listen, remember and refer to past conversations, making the automated telephone calls more interactive and effective.

    摘要翻译： 公开了通过保存从先前的呼叫收集的响应并使用该信息来构建更多个人和随后的后续交互来使自动电话呼叫更具交互性和智能化的技术。 初始电话可以设计成考虑到数据需求。 可以捕获和存储来自初始呼叫的相关响应，并且可以创建一个后续呼叫，其中包括从先前与系统的交互引用特定信息的对话框。 这种构建呼叫技术可以用于出站和入站呼叫，并且可以模拟人类听，记住和参考过去对话的能力，使得自动电话呼叫更具互动性和有效性。

    Systems and Techniques for Producing Spoken Voice Prompts
    2.
    发明申请
    Systems and Techniques for Producing Spoken Voice Prompts 有权
    用于产生口语提示的系统和技术

    公开(公告)号：US20140207464A1

    公开(公告)日：2014-07-24

    申请号：US14222172

    申请日：2014-03-21

    申请人： Lisa Lavoie ,  Lucas Merrow ,  Alexandra Drane ,  Frank Rizzo ,  Ivy Krull

    发明人： Lisa Lavoie ,  Lucas Merrow ,  Alexandra Drane ,  Frank Rizzo ,  Ivy Krull

    IPC分类号： H04M3/493 ,  G10L17/22

    CPC分类号： G10L13/0335 ,  G06F17/2785 ,  G10L13/033 ,  G10L13/04 ,  G10L13/10 ,  G10L15/1822 ,  G10L15/22 ,  G10L15/28 ,  G10L17/22 ,  G10L17/24 ,  G10L2015/228 ,  H04M3/4936 ,  H04M3/4938 ,  H04M2201/39

    摘要： Methods and systems are described in which spoken voice prompts can be produced in a manner such that they will most likely have the desired effect, for example to indicate empathy, or produce a desired follow-up action from a call recipient. The prompts can be produced with specific optimized speech parameters, including duration, gender of speaker, and pitch, so as to encourage participation and promote comprehension among a wide range of patients or listeners. Upon hearing such voice prompts, patients/listeners can know immediately when they are being asked questions that they are expected to answer, and when they are being given information, as well as the information that considered sensitive.

    摘要翻译： 描述了方法和系统，其中可以以这样的方式产生语音提示，使得它们将很可能具有期望的效果，例如指示同情，或从呼叫接收者产生期望的后续动作。 可以使用特定的优化语音参数来产生提示，包括持续时间，讲话者的性别和音调，以鼓励广泛的患者或听众的参与和促进理解。 听到这样的声音提示后，患者/听众在被问及他们被要求回答的问题，以及被告知信息时以及被认为是敏感的信息时，可以立即知道。

    Method of and system for providing adaptive respondent training in a speech recognition application based upon the inherent response of the respondent
    3.
    发明授权
    Method of and system for providing adaptive respondent training in a speech recognition application based upon the inherent response of the respondent 有权
    基于被访者的固有响应，在语音识别应用中提供自适应受理训练的方法和系统

    公开(公告)号：US07933775B2

    公开(公告)日：2011-04-26

    申请号：US11273528

    申请日：2005-11-14

    申请人： Nasreen Quibria ,  Lucas Merrow ,  Oleg Boulanov ,  John P. Kroeker ,  Alexandra Drane

    发明人： Nasreen Quibria ,  Lucas Merrow ,  Oleg Boulanov ,  John P. Kroeker ,  Alexandra Drane

    IPC分类号： G10L21/00 ,  G10L15/00

    CPC分类号： G10L15/22 ,  G10L15/063 ,  G10L21/00 ,  G10L25/00 ,  G10L25/03 ,  H04M3/382 ,  H04M3/46 ,  H04M3/4936 ,  H04M3/5158 ,  H04M3/523 ,  H04M2201/40 ,  H04M2203/2016 ,  H04M2203/355

    摘要： A system for conducting a telephonic speech recognition application includes an automated telephone device for making telephonic contact with a respondent and a speech recognition device which, upon the telephonic contact being made, presents the respondent with at least one introductory prompt for the respondent to reply to; receives a spoken response from the respondent; and performs a speech recognition analysis on the spoken response to determine a capability of the respondent to complete the application. If the speech recognition device, based on the spoken response to the introductory prompt, determines that the respondent is capable of competing the application, the speech recognition device presents at least one application prompt to the respondent. If the speech recognition device, based on the spoken response to the introductory prompt, determines that the respondent is not capable of completing the application, the speech recognition system presents instructions on completing the application to the respondent.

    摘要翻译： 用于进行电话语音识别应用的系统包括用于与受访者进行电话联系的自动电话设备和语音识别设备，所述语音识别设备在进行电话联系时，向受访者呈现至少一个介绍性提示，以便答复者回复 ; 收到答辩人的口头答复; 并对口语响应执行语音识别分析，以确定答辩人完成该应用的能力。 如果语音识别装置基于对介绍性提示的口头响应，确定答辩人能够竞争应用，则语音识别装置向被访者呈现至少一个应用提示。 如果语音识别装置基于对介绍性提示的口头响应，确定回答者不能完成应用，则语音识别系统向被访者呈现完成该应用的指令。

    Method of and system for providing adaptive respondent training in a speech recognition application based upon the inherent response of the respondent
    4.
    发明申请
    Method of and system for providing adaptive respondent training in a speech recognition application based upon the inherent response of the respondent 有权
    基于被访者的固有响应，在语音识别应用中提供自适应受理训练的方法和系统

    公开(公告)号：US20060122833A1

    公开(公告)日：2006-06-08

    申请号：US11273528

    申请日：2005-11-14

    申请人： Nasreen Quibria ,  Lucas Merrow ,  Oleg Boulanov ,  John Kroeker ,  Alexandra Drane

    发明人： Nasreen Quibria ,  Lucas Merrow ,  Oleg Boulanov ,  John Kroeker ,  Alexandra Drane

    IPC分类号： G10L17/00

    CPC分类号： G10L15/22 ,  G10L15/063 ,  G10L21/00 ,  G10L25/00 ,  G10L25/03 ,  H04M3/382 ,  H04M3/46 ,  H04M3/4936 ,  H04M3/5158 ,  H04M3/523 ,  H04M2201/40 ,  H04M2203/2016 ,  H04M2203/355

    摘要： A system for conducting a telephonic speech recognition application includes an automated telephone device for making telephonic contact with a respondent and a speech recognition device which, upon the telephonic contact being made, presents the respondent with at least one introductory prompt for the respondent to reply to; receives a spoken response from the respondent; and performs a speech recognition analysis on the spoken response to determine a capability of the respondent to complete the application. If the speech recognition device, based on the spoken response to the introductory prompt, determines that the respondent is capable of competing the application, the speech recognition device presents at least one application prompt to the respondent. If the speech recognition device, based on the spoken response to the introductory prompt, determines that the respondent is not capable of completing the application, the speech recognition system presents instructions on completing the application to the respondent.

    摘要翻译： 用于进行电话语音识别应用的系统包括用于与受访者进行电话联系的自动电话设备和语音识别设备，所述语音识别设备在进行电话联系时，向受访者呈现至少一个介绍性提示，以便答复者回复 ; 收到答辩人的口头答复; 并对口语响应执行语音识别分析，以确定答辩人完成该应用的能力。 如果语音识别装置基于对介绍性提示的口头响应，确定答辩人能够竞争应用，则语音识别装置向被访者呈现至少一个应用提示。 如果语音识别装置基于对介绍性提示的口头响应，确定回答者不能完成应用，则语音识别系统向被访者呈现完成该应用的指令。

    Systems and Techniques for Producing Spoken Voice Prompts
    6.
    发明申请
    Systems and Techniques for Producing Spoken Voice Prompts 有权
    用于产生口语提示的系统和技术

    公开(公告)号：US20130132096A1

    公开(公告)日：2013-05-23

    申请号：US13742778

    申请日：2013-01-16

    申请人： Lisa Lavoie ,  Lucas Merrow ,  Alexandra Drane ,  Frank Rizzo ,  Ivy Krull

    发明人： Lisa Lavoie ,  Lucas Merrow ,  Alexandra Drane ,  Frank Rizzo ,  Ivy Krull

    IPC分类号： G10L15/22

    CPC分类号： G10L13/0335 ,  G06F17/2785 ,  G10L13/033 ,  G10L13/04 ,  G10L13/10 ,  G10L15/1822 ,  G10L15/22 ,  G10L15/28 ,  G10L17/22 ,  G10L17/24 ,  G10L2015/228 ,  H04M3/4936 ,  H04M3/4938 ,  H04M2201/39

    摘要： Methods and systems are described in which spoken voice prompts can be produced in a manner such that they will most likely have the desired effect, for example to indicate empathy, or produce a desired follow-up action from a call recipient. The prompts can be produced with specific optimized speech parameters, including duration, gender of speaker, and pitch, so as to encourage participation and promote comprehension among a wide range of patients or listeners. Upon hearing such voice prompts, patients/listeners can know immediately when they are being asked questions that they are expected to answer, and when they are being given information, as well as the information that considered sensitive.

    摘要翻译： 描述了方法和系统，其中可以以这样的方式产生语音提示，使得它们将很可能具有期望的效果，例如指示同情，或从呼叫接收者产生期望的后续动作。 可以使用特定的优化语音参数来产生提示，包括持续时间，讲话者的性别和音调，以鼓励广泛的患者或听众的参与和促进理解。 听到这样的声音提示后，患者/听众在被问及他们被要求回答的问题，以及被告知信息时以及被认为是敏感的信息时，可以立即知道。

    METHOD OF AND SYSTEM FOR PROVIDING ADAPTIVE RESPONDENT TRAINING IN A SPEECH RECOGNITION APPLICATION
    7.
    发明申请
    METHOD OF AND SYSTEM FOR PROVIDING ADAPTIVE RESPONDENT TRAINING IN A SPEECH RECOGNITION APPLICATION 有权
    在语音识别应用中提供自适应对策训练的方法和系统

    公开(公告)号：US20110231190A1

    公开(公告)日：2011-09-22

    申请号：US13052412

    申请日：2011-03-21

    申请人： Nasreen Quibria ,  Lucas Merrow ,  Oleg Boulanov ,  John P. Kroeker ,  Alexandra Drane

    发明人： Nasreen Quibria ,  Lucas Merrow ,  Oleg Boulanov ,  John P. Kroeker ,  Alexandra Drane

    IPC分类号： G10L15/06

    CPC分类号： G10L15/22 ,  G10L15/063 ,  G10L21/00 ,  G10L25/00 ,  G10L25/03 ,  H04M3/382 ,  H04M3/46 ,  H04M3/4936 ,  H04M3/5158 ,  H04M3/523 ,  H04M2201/40 ,  H04M2203/2016 ,  H04M2203/355

    摘要： A system for conducting a telephonic speech recognition application includes an automated telephone device for making telephonic contact with a respondent and a speech recognition device which, upon the telephonic contact being made, presents the respondent with at least one introductory prompt for the respondent to reply to; receives a spoken response from the respondent; and performs a speech recognition analysis on the spoken response to determine a capability of the respondent to complete the application. If the speech recognition device, based on the spoken response to the introductory prompt, determines that the respondent is capable of competing the application, the speech recognition device presents at least one application prompt to the respondent. If the speech recognition device, based on the spoken response to the introductory prompt, determines that the respondent is not capable of completing the application, the speech recognition system presents instructions on completing the application to the respondent.

    摘要翻译： 用于进行电话语音识别应用的系统包括用于与受访者进行电话联系的自动电话设备和语音识别设备，所述语音识别设备在进行电话联系时，向受访者呈现至少一个介绍性提示，以便答复者回复 ; 收到答辩人的口头答复; 并对口语响应执行语音识别分析，以确定答辩人完成该应用的能力。 如果语音识别装置基于对介绍性提示的口头响应，确定答辩人能够竞争应用，则语音识别装置向被访者呈现至少一个应用提示。 如果语音识别装置基于对介绍性提示的口头响应，确定回答者不能完成应用，则语音识别系统向被访者呈现完成该应用的指令。

    Method of and system for providing adaptive respondent training in a speech recognition application
    8.
    发明授权
    Method of and system for providing adaptive respondent training in a speech recognition application 有权
    在语音识别应用中提供自适应受访者训练的方法和系统

    公开(公告)号：US09578169B2

    公开(公告)日：2017-02-21

    申请号：US13052412

    申请日：2011-03-21

    申请人： Nasreen Quibria ,  Lucas Merrow ,  Oleg Boulanov ,  John P. Kroeker ,  Alexandra Drane

    发明人： Nasreen Quibria ,  Lucas Merrow ,  Oleg Boulanov ,  John P. Kroeker ,  Alexandra Drane

    IPC分类号： G10L21/00 ,  G10L25/00 ,  G10L25/03 ,  G10L15/22 ,  H04M3/493 ,  H04M3/46 ,  H04M3/523 ,  H04M3/38 ,  H04M3/51

    CPC分类号： G10L15/22 ,  G10L15/063 ,  G10L21/00 ,  G10L25/00 ,  G10L25/03 ,  H04M3/382 ,  H04M3/46 ,  H04M3/4936 ,  H04M3/5158 ,  H04M3/523 ,  H04M2201/40 ,  H04M2203/2016 ,  H04M2203/355

    摘要： A system for conducting a telephonic speech recognition application includes an automated telephone device for making telephonic contact with a respondent and a speech recognition device which, upon the telephonic contact being made, presents the respondent with at least one introductory prompt for the respondent to reply to; receives a spoken response from the respondent; and performs a speech recognition analysis on the spoken response to determine a capability of the respondent to complete the application. If the speech recognition device, based on the spoken response to the introductory prompt, determines that the respondent is capable of competing the application, the speech recognition device presents at least one application prompt to the respondent. If the speech recognition device, based on the spoken response to the introductory prompt, determines that the respondent is not capable of completing the application, the speech recognition system presents instructions on completing the application to the respondent.

    摘要翻译： 用于进行电话语音识别应用的系统包括用于与受访者进行电话联系的自动电话设备和语音识别设备，所述语音识别设备在进行电话联系时，向受访者呈现至少一个介绍性提示，以便答复者回复 ; 收到答辩人的口头答复; 并对口语响应执行语音识别分析，以确定答辩人完成该应用的能力。 如果语音识别装置基于对介绍性提示的口头响应，确定答辩人能够竞争应用，则语音识别装置向被访者呈现至少一个应用提示。 如果语音识别装置基于对介绍性提示的口头响应，确定回答者不能完成应用，则语音识别系统向被访者呈现完成该应用的指令。