Invention Grant
US07970117B2 Method and system for handling calls at an automatic call distributor
有权
用于在自动呼叫分配器处理呼叫的方法和系统
- Patent Title: Method and system for handling calls at an automatic call distributor
- Patent Title (中): 用于在自动呼叫分配器处理呼叫的方法和系统
-
Application No.: US11184109Application Date: 2005-07-18
-
Publication No.: US07970117B2Publication Date: 2011-06-28
- Inventor: Shmuel Shaffer , Shantanu Sarkar , Labhesh Patel , Aaron Tong , Martin R. Eppel
- Applicant: Shmuel Shaffer , Shantanu Sarkar , Labhesh Patel , Aaron Tong , Martin R. Eppel
- Applicant Address: US CA San Jose
- Assignee: Cisco Technology, Inc.
- Current Assignee: Cisco Technology, Inc.
- Current Assignee Address: US CA San Jose
- Agency: Baker Botts L.L.P.
- Main IPC: H04M5/00
- IPC: H04M5/00
Abstract:
A method for handling calls at an automatic call distributor includes receiving from a first caller a first call for distribution to one of a plurality of agents and receiving from the first caller a first request associated with the first call. The method includes linking the first request to one or more additional requests associated with one or more additional calls from one or more additional callers. The method also includes distributing for handling to a first agent of the plurality of agents the first call and the one or more additional calls associated with the one or more additional requests linked to the first request.
Public/Granted literature
- US20070036131A1 Method and system for handling calls at an automatic call distributor Public/Granted day:2007-02-15
Information query
