发明授权
US07970117B2 Method and system for handling calls at an automatic call distributor
有权
用于在自动呼叫分配器处理呼叫的方法和系统
- 专利标题： Method and system for handling calls at an automatic call distributor
- 专利标题（中）： 用于在自动呼叫分配器处理呼叫的方法和系统
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申请号： US11184109申请日： 2005-07-18
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公开(公告)号： US07970117B2公开(公告)日： 2011-06-28
- 发明人: Shmuel Shaffer , Shantanu Sarkar , Labhesh Patel , Aaron Tong , Martin R. Eppel
- 申请人： Shmuel Shaffer , Shantanu Sarkar , Labhesh Patel , Aaron Tong , Martin R. Eppel
- 申请人地址： US CA San Jose
- 专利权人： Cisco Technology, Inc.
- 当前专利权人： Cisco Technology, Inc.
- 当前专利权人地址： US CA San Jose
- 代理机构： Baker Botts L.L.P.
- 主分类号： H04M5/00
- IPC分类号： H04M5/00
摘要：
A method for handling calls at an automatic call distributor includes receiving from a first caller a first call for distribution to one of a plurality of agents and receiving from the first caller a first request associated with the first call. The method includes linking the first request to one or more additional requests associated with one or more additional calls from one or more additional callers. The method also includes distributing for handling to a first agent of the plurality of agents the first call and the one or more additional calls associated with the one or more additional requests linked to the first request.
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