Invention Grant
US08010092B2 System for facilitating parallel data transfer from a wireless caller into a communications center
有权
用于促进从无线呼叫者到通信中心的并行数据传输的系统
- Patent Title: System for facilitating parallel data transfer from a wireless caller into a communications center
- Patent Title (中): 用于促进从无线呼叫者到通信中心的并行数据传输的系统
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Application No.: US10875701Application Date: 2004-06-23
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Publication No.: US08010092B2Publication Date: 2011-08-30
- Inventor: Michael Perlmutter , Dan Kikinis
- Applicant: Michael Perlmutter , Dan Kikinis
- Applicant Address: US CA Daly City
- Assignee: Genesys Telecommunications Laboratories, Inc.
- Current Assignee: Genesys Telecommunications Laboratories, Inc.
- Current Assignee Address: US CA Daly City
- Agency: Central Coast Patent Agency, Inc
- Agent Donald R. Boys
- Main IPC: H04M3/42
- IPC: H04M3/42

Abstract:
A system for identifying and interacting with callers has: a telephone switch for receiving and distributing incoming calls; a messaging server for sending or receiving messages and attachments; and, a software routine for identifying wireless callers and for matching them to messages in the messaging server. The system is characterized in that upon receiving a call the system attempts to identify the call to a caller and of the caller is not already known in the system or identified an automated message is generated and sent to the caller asking for the desired information. In one embodiment the caller sends a message when the call is placed to optimize identification.
Public/Granted literature
- US20050286492A1 System for facilitating parallel data transfer from a wireless caller into a communications center Public/Granted day:2005-12-29
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