Invention Grant
US08111811B2 Methods, devices and computer program products for providing customer service call direction based upon remote diagnostics
有权
方法，设备和计算机程序产品，用于根据远程诊断提供客户服务呼叫方向
- Patent Title: Methods, devices and computer program products for providing customer service call direction based upon remote diagnostics
- Patent Title (中): 方法，设备和计算机程序产品，用于根据远程诊断提供客户服务呼叫方向
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Application No.: US11584864Application Date: 2006-10-23
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Publication No.: US08111811B2Publication Date: 2012-02-07
- Inventor: James Chilton , Samuel Zellner , Robert Starr
- Applicant: James Chilton , Samuel Zellner , Robert Starr
- Applicant Address: US GA Atlanta
- Assignee: AT&T Intellectual Property I, L.P.
- Current Assignee: AT&T Intellectual Property I, L.P.
- Current Assignee Address: US GA Atlanta
- Agency: Cantor Colburn LLP
- Main IPC: H04M1/24
- IPC: H04M1/24 ; H04M3/08 ; H04M3/22
Abstract:
Directing customer service calls based upon remote diagnosis of customer premises equipment (CPE). CPE information is received remotely from the CPE. Network status information is received from a communications network indicative of a current operational status for the network. An issue is detected with the CPE based upon the received CPE information. A recommended customer service center is selected from a plurality of customer service centers based upon at least one of the CPE information and the network status information.
Public/Granted literature
Information query
