Invention Grant
- Patent Title: Virtual contact center with dynamic routing
- Patent Title (中): 具有动态路由的虚拟联络中心
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Application No.: US11616738Application Date: 2006-12-27
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Publication No.: US08135774B2Publication Date: 2012-03-13
- Inventor: Andrey Ryabchun , Petr Makagon , Herbert Ristock , Nikolai Anisimov , Dave Sneyders , S. Michael Perlmutter
- Applicant: Andrey Ryabchun , Petr Makagon , Herbert Ristock , Nikolai Anisimov , Dave Sneyders , S. Michael Perlmutter
- Applicant Address: US CA Daly City
- Assignee: Genesys Telecommunications Laboratories, Inc.
- Current Assignee: Genesys Telecommunications Laboratories, Inc.
- Current Assignee Address: US CA Daly City
- Agency: Central Coast Patent Agency, Inc
- Agent Donald R. Boys
- Main IPC: G06F15/16
- IPC: G06F15/16
Abstract:
A network-based interaction system includes a machine connected to the network for receiving and routing an interaction request, a server application having access to the network for matching an interaction request to a profile, and a data repository for storing profile information.
Public/Granted literature
- US20080162701A1 Virtual Contact Center with Dynamic Routing Public/Granted day:2008-07-03
Information query
