发明授权
- 专利标题: Reclaiming lost internet customers
- 专利标题(中): 收回丢失的互联网客户
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申请号: US12637800申请日: 2009-12-15
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公开(公告)号: US08190693B2公开(公告)日: 2012-05-29
- 发明人: Judith H. Bank , Dimple Bhatia , Lisa M. Bradley , Dana L. Price
- 申请人: Judith H. Bank , Dimple Bhatia , Lisa M. Bradley , Dana L. Price
- 申请人地址: US NY Armonk
- 专利权人: International Business Machines Corporation
- 当前专利权人: International Business Machines Corporation
- 当前专利权人地址: US NY Armonk
- 代理机构: Jordan IP Law, PC
- 主分类号: G06F15/16
- IPC分类号: G06F15/16
摘要:
A system and method of reclaiming lost Internet customers may involve detecting an outage condition associated with a host of an electronic commerce (e-commerce) web site. Customer data can be extracted from packets destined for the host, wherein the packets could be associated with transactions between customers and the web site. The extracted customer data may be stored and, upon detecting a resolution of the outage condition, a customer database can be searched based on the extracted customer data in order to identify customer contact information. A customer reclamation message may then be sent to the customer, wherein the message can incentivize the customer to return to the web site and request completion of the transaction.
公开/授权文献
- US20110145339A1 RECLAIMING LOST INTERNET CUSTOMERS 公开/授权日:2011-06-16