A film-forming composition made from a mixture of PVOH, chitosan, an alkali metal or ammonium bisulfite or metabi sulfite, and optional ingredients such as plasticizers, antioxidants, UV stabilizers, surfactants, crosslinking agents, lubricants, and extenders, is disclosed. Also disclosed are a method of making a film from the composition, a resulting film, and a packet made from the film and containing a cleaning composition such as a rinse additive. The composition can be formulated to yield an article such as a film which is soluble only below a predetermined pH threshold.