A service soft disconnection may be provided. First, a first user interface screen may be provided: i) in response to determining that a payment has not been received for a service after a date for which an account holder responsible for the service has been sent a disconnection notice; and ii) in response to receiving a user initiated request for the service. Next, identification data may be received in response to the provided first user interface screen. Then the identification data may be determined to be valid. In response to determining that the identification data is valid, a second user interface screen may be provided. Payment data may then be received in response to the provided second user interface screen. Consequently, the payment data may be determined to be valid and the service may be reinstated in response to determining that the payment data is valid.