发明授权
- 专利标题: Active call filtering, screening and dispatching
- 专利标题(中): 主动呼叫过滤,筛选和调度
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申请号: US12237213申请日: 2008-09-24
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公开(公告)号: US08275110B2公开(公告)日: 2012-09-25
- 发明人: Vlad Vendrow
- 申请人: Vlad Vendrow
- 申请人地址: US CA San Mateo
- 专利权人: RingCentral, Inc.
- 当前专利权人: RingCentral, Inc.
- 当前专利权人地址: US CA San Mateo
- 代理机构: Kokka & Backus, PC
- 主分类号: H04M3/42
- IPC分类号: H04M3/42 ; H04M7/00 ; H04W40/00 ; H04L12/66
摘要:
An examples of active call filtering, screening and dispatching is described, including receiving data representing a call from a first communication endpoint; presenting at a second communication endpoint, prior to connecting to the call, a subset of prompts that specify dispatching actions for the call, at least one of the dispatching actions including transmitting a response via a communications network, detecting selection of a prompt that specifies a dispatching action for the call, and transmitting an instruction from the second communication endpoint to a call messaging system to perform the dispatching action. In some embodiments, a determination is made as to whether a bypass condition exists, the bypass condition specifying that one or more customized screening rules are to be bypassed. If the bypass condition exists, then a call messaging system can bypass the use of a subset of prompts.
公开/授权文献
- US20090086953A1 ACTIVE CALL FILTERING, SCREENING AND DISPATCHING 公开/授权日:2009-04-02
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