Invention Grant
US08428229B2 Flagged messages in an automatic integrated unified messaging escalation system
有权
在自动集成的统一消息传递系统中标记的消息
- Patent Title: Flagged messages in an automatic integrated unified messaging escalation system
- Patent Title (中): 在自动集成的统一消息传递系统中标记的消息
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Application No.: US12582441Application Date: 2009-10-20
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Publication No.: US08428229B2Publication Date: 2013-04-23
- Inventor: Mehrad Yasrebi , James Jackson
- Applicant: Mehrad Yasrebi , James Jackson
- Applicant Address: US GA Atlanta
- Assignee: AT&T Intellectual Property I, L.P.
- Current Assignee: AT&T Intellectual Property I, L.P.
- Current Assignee Address: US GA Atlanta
- Agency: Wolff & Samson PC
- Main IPC: H04M1/64
- IPC: H04M1/64 ; H04L12/58 ; G06F15/16
Abstract:
An automatic message escalation system includes attaching an acknowledgement flag to a message after it is received in the message mailbox of an identified message recipient. The status of the acknowledgement flag indicates whether or not the message has been retrieved. After a given or specified period of time, the acknowledgement flag is checked to see if the message was retrieved. If the message was retrieved, the message will not be escalated. If the message was not retrieved, the message will be sent to the next message recipient on an escalation list.
Public/Granted literature
- US20110091024A1 Flagged Messages in an Automatic Integrated Unified Messaging Escalation System Public/Granted day:2011-04-21
Information query
