A method comprising running a game or application on a server of a hosting service system and constantly recording video/audio output of the game or application in a delay buffer. On periodic intervals reports are made to the hosting service system by a watchdog process whether the game or application is running smoothly. If the watchdog process fails to report in during a periodic interval, then collecting, by the hosting service system any available machine state of the game or application along with the video/audio recorded by the delay buffer.