Invention Grant
US08521527B2 Computer-implemented system and method for processing audio in a voice response environment 有权
用于在语音响应环境中处理音频的计算机实现的系统和方法

Computer-implemented system and method for processing audio in a voice response environment
Abstract:
A computer-implemented system and method for processing audio in a voice response environment is provided. A database of host scripts each comprising signature files of audio phrases and actions to take when one of the audio phrases is recognized is maintained. The host scripts are loaded and a call to a voice mail server is initiated. Incoming audio buffers are received during the call from voice messages stored on the voice mail server. The incoming audio buffers are processed. A signature data structure is created for each audio buffer. The signature data structure is compared with signatures of expected phrases in the host scripts. The actions stored in the host scripts are executed when the signature data structure matches the signature of the expected phrase.
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