发明授权
US08543704B2 Method and apparatus for multimodal voice and web services 有权
多模式语音和Web服务的方法和装置

Method and apparatus for multimodal voice and web services
摘要:
A voice server can be located, temporarily allocated, and sent audio. The results are returned to a voice client, and the voice server is deallocated for use by the next person talking into their client browser. Voice channels and IVR ports are initially set up by a switch and the IVR using conventional audio protocols. The voice channels are not initially connected to the client. The switch handles the allocation and deallocation of IVR voice channels without having to communicate further with the IVR. A user indicates to the client device that he wishes to initiate a voice interaction during an X+V session. This translates to a request on the CTRL channel to synchronise XHTML and VXML forms as a trigger for the VXML browser to execute a conversational turn. A multiplexer intercepts this control command and establishes a virtual voice circuit between the client device and an existing open but unattached voice port. The virtual circuit is established without having to set up an RTP channel. The CTRL signal is then forwarded to an interaction manager so that the conversation can take place. At the end of the conversation the virtual circuit is disconnected.
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