公开(公告)号：US08543704B2

公开(公告)日：2013-09-24

申请号：US11910301

申请日：2006-04-06

申请人： Ronald John Bowater ,  Charles Willard Cross, Jr. ,  Leslie Robert Wilson ,  Yuk-Lun Wong

发明人： Ronald John Bowater ,  Charles Willard Cross, Jr. ,  Leslie Robert Wilson ,  Yuk-Lun Wong

IPC分类号： G06F15/16 ,  G06F11/00 ,  G10L21/00 ,  G01R31/08 ,  H04J1/16 ,  H04L1/00

CPC分类号： H04M3/493 ,  G06F3/16 ,  G10L15/26 ,  H04M7/006

摘要： A voice server can be located, temporarily allocated, and sent audio. The results are returned to a voice client, and the voice server is deallocated for use by the next person talking into their client browser. Voice channels and IVR ports are initially set up by a switch and the IVR using conventional audio protocols. The voice channels are not initially connected to the client. The switch handles the allocation and deallocation of IVR voice channels without having to communicate further with the IVR. A user indicates to the client device that he wishes to initiate a voice interaction during an X+V session. This translates to a request on the CTRL channel to synchronise XHTML and VXML forms as a trigger for the VXML browser to execute a conversational turn. A multiplexer intercepts this control command and establishes a virtual voice circuit between the client device and an existing open but unattached voice port. The virtual circuit is established without having to set up an RTP channel. The CTRL signal is then forwarded to an interaction manager so that the conversation can take place. At the end of the conversation the virtual circuit is disconnected.

摘要翻译： 语音服务器可以被定位，临时分配和发送音频。 结果返回到语音客户端，并且语音服务器被释放以供下一个人在其客户端浏览器中使用。 语音通道和IVR端口最初由交换机和IVR使用常规音频协议设置。 语音通道最初没有连接到客户端。 交换机处理IVR语音信道的分配和释放，而不必进一步与IVR通信。 用户向客户机指示他希望在X + V会话期间发起语音交互。 这转换为CTRL通道上的请求，以将XHTML和VXML表单同步为VXML浏览器执行会话转弯的触发器。 多路复用器拦截此控制命令，并在客户端设备和现有的已打开但未附加的语音端口之间建立虚拟语音电路。 建立虚拟电路而不必设置RTP通道。 然后将CTRL信号转发给交互管理器，以便进行通话。 在会话结束时，虚拟电路断开连接。