Invention Grant
- Patent Title: Cross channel identification in electronic commerce environments
- Patent Title (中): 电子商务环境中的跨渠道识别
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Application No.: US12489564Application Date: 2009-06-23
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Publication No.: US08571201B2Publication Date: 2013-10-29
- Inventor: Barry Gordon Coleman , Stephane Samuel Muszynski
- Applicant: Barry Gordon Coleman , Stephane Samuel Muszynski
- Applicant Address: US CA Redwood Shores
- Assignee: Oracle OTC Subsidiary LLC
- Current Assignee: Oracle OTC Subsidiary LLC
- Current Assignee Address: US CA Redwood Shores
- Agency: Miles & Stockbridge P.C.
- Main IPC: H04M3/00
- IPC: H04M3/00

Abstract:
A technique for providing context information for a PSTN phone call originating from an user includes dynamically selecting a phone number (or invite code or combination thereof) from among a pool of available phone numbers; displaying the selected phone number to the user in a web page; receiving context information corresponding to the user; receiving an incoming phone call on the dynamically selected phone number, connecting the incoming call to an outgoing call to the call center, and providing the context information to a computer corresponding to an agent to whom the outgoing call is connected. The context information may include a web page viewed by the user, and may be sufficient to provide a co-browsing capability. The technique may be utilized with or without session based web pages and may be performed by a sever that serves web page content to the user or a third party service provider.
Public/Granted literature
- US20100322404A1 CROSS CHANNEL IDENTIFICATION IN ELECTRONIC COMMERCE ENVIRONMENTS Public/Granted day:2010-12-23
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