公开(公告)号：US08571201B2

公开(公告)日：2013-10-29

申请号：US12489564

申请日：2009-06-23

Applicant: Barry Gordon Coleman ,  Stephane Samuel Muszynski

Inventor： Barry Gordon Coleman ,  Stephane Samuel Muszynski

IPC: H04M3/00

CPC classification number: H04M3/42068 ,  H04M3/5191 ,  H04M7/0027 ,  H04M7/1205 ,  H04M2203/2038

Abstract: A technique for providing context information for a PSTN phone call originating from an user includes dynamically selecting a phone number (or invite code or combination thereof) from among a pool of available phone numbers; displaying the selected phone number to the user in a web page; receiving context information corresponding to the user; receiving an incoming phone call on the dynamically selected phone number, connecting the incoming call to an outgoing call to the call center, and providing the context information to a computer corresponding to an agent to whom the outgoing call is connected. The context information may include a web page viewed by the user, and may be sufficient to provide a co-browsing capability. The technique may be utilized with or without session based web pages and may be performed by a sever that serves web page content to the user or a third party service provider.

Abstract translation: 用于为从用户发起的PSTN电话提供上下文信息的技术包括从可用电话号码池中动态地选择电话号码（或邀请码或其组合）; 在网页中向所述用户显示所选择的电话号码; 接收与用户对应的上下文信息; 在所述动态选择的电话号码上接收来话电话，将所述来电连接到呼叫中心的呼出呼叫，以及将所述上下文信息提供给与所述呼出连接到的代理相对应的计算机。 上下文信息可以包括由用户查看的网页，并且可以足以提供共同浏览能力。 该技术可以与或不使用基于会话的网页一起使用，并且可以由向用户或第三方服务提供商提供网页内容的服务器来执行。