Invention Grant
- Patent Title: Systems and methods for discovering customer center information
- Patent Title (中): 发现客户中心信息的系统和方法
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Application No.: US13036923Application Date: 2011-02-28
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Publication No.: US08582751B2Publication Date: 2013-11-12
- Inventor: Marc Calahan , Richard Akers , Damian Smith
- Applicant: Marc Calahan , Richard Akers , Damian Smith
- Applicant Address: US GA Alpharetta
- Assignee: Verint Americas, Inc.
- Current Assignee: Verint Americas, Inc.
- Current Assignee Address: US GA Alpharetta
- Agency: Meunier Carlin & Curfman
- Main IPC: H04M3/00
- IPC: H04M3/00
Abstract:
A method for discovering customer center information includes receiving a plurality of customer center information from a plurality of respective information sources, and correlating the plurality of customer center information to determine an identity of a customer center agent accessing customer center resources.
Public/Granted literature
- US20110150207A1 SYSTEMS AND METHODS FOR DISCOVERING CUSTOMER CENTER INFORMATION Public/Granted day:2011-06-23
Information query
