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    Systems and methods for recording resource association in a recording environment
    4.
    发明授权
    Systems and methods for recording resource association in a recording environment 有权
    在记录环境中记录资源关联的系统和方法

    公开(公告)号：US08170184B2

    公开(公告)日：2012-05-01

    申请号：US11693933

    申请日：2007-03-30

    申请人： Marc Calahan ,  Jamie Richard Williams ,  Kenneth Richard Brodhagen ,  Damian Smith ,  Robert John Barnes

    发明人： Marc Calahan ,  Jamie Richard Williams ,  Kenneth Richard Brodhagen ,  Damian Smith ,  Robert John Barnes

    IPC分类号： H04M1/64

    CPC分类号： H04M3/42314 ,  H04M3/42221 ,  H04M7/12

    摘要： Included are embodiments for channel mapping. At least one embodiment of a system includes an initiating component configured to initiate a communication with a communications device, the communications device being coupled to a first extension. Some embodiments include a receiving component configured to receive recording data from a plurality of extensions at a plurality of recording resources, the plurality of extensions including the first extension and at least one other extension. Similarly, some embodiments include a first determining component configured to determine a channel that received the initiated communication.

    摘要翻译： 包括用于频道映射的实施例。 系统的至少一个实施例包括被配置为发起与通信设备的通信的发起组件，该通信设备被耦合到第一扩展。 一些实施例包括被配置为在多个记录资源处从多个分机接收记录数据的接收组件，所述多个分机包括第一分机和至少一个其他分机。 类似地，一些实施例包括被配置为确定接收到发起的通信的信道的第一确定组件。

    Systems and methods for secure recording in a customer center environment
    5.
    发明授权
    Systems and methods for secure recording in a customer center environment 有权
    在客户中心环境中安全记录的系统和方法

    公开(公告)号：US08724778B1

    公开(公告)日：2014-05-13

    申请号：US12968232

    申请日：2010-12-14

    申请人： Robert John Barnes ,  Marc Calahan ,  Jamie Richard Williams ,  Thomas Z. Dong ,  Damian Smith

    发明人： Robert John Barnes ,  Marc Calahan ,  Jamie Richard Williams ,  Thomas Z. Dong ,  Damian Smith

    IPC分类号： H04M1/64

    CPC分类号： H04M1/656 ,  H04M1/274525 ,  H04M3/51

    摘要： Systems and methods for secure recording in a customer center environment are provided. The system receives data related to a communication at a media distribution device. A key is provided by a key server to the media distribution device to encrypt the received data. In addition, an identifier may be associated with the received data. The key and the identifier are stored in a database associated with the key server. The encrypted data is recorded the a recorder, where it is accessible to authorized users within the customer center. Upon request, the key is provided to the authorized user to decrypt the encrypted data for play back. The customer center environment may include a user interface for viewing customer contacts. The contact may be organized into folders and annotations associated with the customer contacts may be received.

    摘要翻译： 提供了在客户中心环境中安全记录的系统和方法。 系统接收与媒体分发装置的通信有关的数据。 由密钥服务器向媒体分发设备提供密钥以加密接收到的数据。 此外，标识符可以与接收到的数据相关联。 密钥和标识符存储在与密钥服务器相关联的数据库中。 加密数据被记录在记录器上，在客户中心内的授权用户可以访问它。 根据要求，将密钥提供给授权用户解密加密数据进行回放。 客户中心环境可以包括用于查看客户联系人的用户界面。 联系人可以被组织成文件夹，并且可以接收与客户联系人相关联的注释。

    Systems and Methods for Recording Resource Association in a Recording Environment
    7.
    发明申请
    Systems and Methods for Recording Resource Association in a Recording Environment 有权
    记录环境中记录资源关联的系统和方法

    公开(公告)号：US20080240399A1

    公开(公告)日：2008-10-02

    申请号：US11693933

    申请日：2007-03-30

    申请人： Marc Calahan ,  Jamie Richard Williams ,  Kenneth Richard Brodhagen ,  Damian Smith ,  Robert John Barnes

    发明人： Marc Calahan ,  Jamie Richard Williams ,  Kenneth Richard Brodhagen ,  Damian Smith ,  Robert John Barnes

    IPC分类号： H04M7/00

    CPC分类号： H04M3/42314 ,  H04M3/42221 ,  H04M7/12

    摘要： Included are embodiments for channel mapping. At least one embodiment of a system includes an initiating component configured to initiate a communication with a communications device, the communications device being coupled to a first extension. Some embodiments include a receiving component configured to receive recording data from a plurality of extensions at a plurality of recording resources, the plurality of extensions including the first extension and at least one other extension. Similarly, some embodiments include a first determining component configured to determine a channel that received the initiated communication.

    摘要翻译： 包括用于频道映射的实施例。 系统的至少一个实施例包括被配置为发起与通信设备的通信的发起组件，该通信设备被耦合到第一扩展。 一些实施例包括被配置为在多个记录资源处从多个分机接收记录数据的接收组件，所述多个分机包括第一分机和至少一个其他分机。 类似地，一些实施例包括被配置为确定接收到发起的通信的信道的第一确定组件。

    Systems and methods for a secure recording environment
    8.
    发明申请
    Systems and methods for a secure recording environment 有权
    用于安全记录环境的系统和方法

    公开(公告)号：US20080005588A1

    公开(公告)日：2008-01-03

    申请号：US11479841

    申请日：2006-06-30

    申请人： Joe Watson ,  Damian Smith ,  Marc Calahan ,  Jamie Richard Williams ,  Thomas Dong

    发明人： Joe Watson ,  Damian Smith ,  Marc Calahan ,  Jamie Richard Williams ,  Thomas Dong

    IPC分类号： H04L9/32 ,  H04L9/00 ,  G06F12/14 ,  G06F17/30 ,  G06K9/00 ,  H04K1/00 ,  G06F7/04 ,  G06F11/30 ,  H03M1/68 ,  H04N7/16

    CPC分类号： G06F21/606 ,  G06F21/6218 ,  G06Q20/3829 ,  H04L9/083 ,  H04L9/0841

    摘要： Systems and methods are disclosed for retrieving and playing back a secure, captured data in a customer center. In another embodiment, the method comprises: transmitting a request by a retrieval component to retrieve stored, encrypted data from a recording subsystem; establishing a secure communication between the retrieval component and the recording subsystem to retrieve the stored, encrypted data; receiving the stored, encrypted data by the retrieval component; transmitting a request to retrieve electronic keys for decrypting the stored, encrypted data; receiving the electronic keys by the retrieval component; decrypting the stored, encrypted data using the electronic keys; and playing back the decrypted data.

    摘要翻译： 公开了用于在客户中心中检索和回放安全的捕获的数据的系统和方法。 在另一个实施例中，该方法包括：通过检索组件发送请求以从记录子系统检索存储的加密数据; 在所述检索部件和所述记录子系统之间建立安全通信以检索所存储的加密数据; 通过检索组件接收存储的加密数据; 发送用于检索用于解密所存储的加密数据的电子密钥的请求; 通过检索部件接收电子钥匙; 使用电子密钥解密存储的加密数据; 并回放解密的数据。