A method and apparatus for obtaining an image and providing one or more document files to a user. The method may include capturing an image of a target object using an imaging device of an electronic device, analyzing the image to identify a plurality of features and feature locations on the target object with a processor using an image recognition application, accessing a model database to identify an appliance model having features and feature locations that match the identified features and feature locations from the image, retrieving one or more document files that correspond to the identified model from a file database, and providing the one or more document files to a user.