发明授权
US08630610B2 Call to call center as trigger to capture and record other geographically relevant data
有权
呼叫呼叫中心作为触发捕获和记录其他与地理位置相关的数据
- 专利标题： Call to call center as trigger to capture and record other geographically relevant data
- 专利标题（中）： 呼叫呼叫中心作为触发捕获和记录其他与地理位置相关的数据
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申请号： US12845183申请日： 2010-07-28
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公开(公告)号： US08630610B2公开(公告)日： 2014-01-14
- 发明人: Shmuel Shaffer , Jochen Weppner , Shantanu Sarkar , Mukul Jain
- 申请人： Shmuel Shaffer , Jochen Weppner , Shantanu Sarkar , Mukul Jain
- 申请人地址： US CA San Jose
- 专利权人： Cisco Technology, Inc.
- 当前专利权人： Cisco Technology, Inc.
- 当前专利权人地址： US CA San Jose
- 代理机构： Edell, Shapiro & Finnan, LLC
- 主分类号： H04M11/04
- IPC分类号： H04M11/04
摘要：
Techniques are provided for using a location of a caller placing a call that is received at a call center to identify other sources of information that are relevant to the call. A call is received at a call center from a caller. The location of the caller is obtained from the received call, and other sources of information potentially relevant to the call are identified based on the location of the caller. For example, information is stored that identifies at lease one individual that is proximate to the location of the caller, and communication is initiated with at least one individual who is determined to be located proximate to the caller.
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