发明授权
US08676945B2 Method and system for processing fault alarms and maintenance events in a managed network services system
有权
在管理网络服务系统中处理故障报警和维护事件的方法和系统
- 专利标题： Method and system for processing fault alarms and maintenance events in a managed network services system
- 专利标题（中）： 在管理网络服务系统中处理故障报警和维护事件的方法和系统
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申请号： US11318088申请日： 2005-12-23
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公开(公告)号： US08676945B2公开(公告)日： 2014-03-18
- 发明人: Frank Paul Adams, Jr. , Sanjiv Purushottam Damle , Richard Brian Drescher , Joshua Jerome Morris , Michael Robert Smith , Stephen Michael Smith , Jonathan Lyle Spieker , Christopher Lawson White
- 申请人： Frank Paul Adams, Jr. , Sanjiv Purushottam Damle , Richard Brian Drescher , Joshua Jerome Morris , Michael Robert Smith , Stephen Michael Smith , Jonathan Lyle Spieker , Christopher Lawson White
- 申请人地址： US NJ Basking Ridge
- 专利权人： Verizon Business Global LLC
- 当前专利权人： Verizon Business Global LLC
- 当前专利权人地址： US NJ Basking Ridge
- 主分类号： G06F15/173
- IPC分类号： G06F15/173
摘要：
An approach for supporting automated fault isolation and recovery is provided. A workflow event corresponding to an alarm indicative of a fault within a customer network is generated. Recovery from the fault is automated according to the workflow event. Alarm information is transmitted to a maintenance management system, wherein the alarm information specifies information about the alarm. A maintenance event information from the maintenance management system is received in response to the transmitted alarm information. Additionally, it is determined whether the alarm is correlated to a maintenance event based on the maintenance event information. Automated handling of the alarm is differentiated based on the correlation.
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