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1.发明授权Method and system for providing automated fault isolation in a managed services network 有权在托管服务网络中提供自动故障隔离的方法和系统公开(公告)号：US08924533B2
公开(公告)日：2014-12-30
申请号：US11318077
申请日：2005-12-23
申请人： Frank Paul Adams, Jr. , Sanjiv Purushottam Damle , Richard Brian Drescher , Joshua Jerome Morris , Michael Robert Smith , Stephen Michael Smith , Jonathan Lyle Spieker , Christopher Lawson White
发明人： Frank Paul Adams, Jr. , Sanjiv Purushottam Damle , Richard Brian Drescher , Joshua Jerome Morris , Michael Robert Smith , Stephen Michael Smith , Jonathan Lyle Spieker , Christopher Lawson White
IPC分类号： G06F15/173 , H04Q3/00 , H04L12/24 , H04L12/70 , H04L12/58
CPC分类号： H04Q3/0075 , H04L41/06 , H04L41/0604 , H04L41/0654 , H04L41/0677 , H04L51/30 , H04L2012/5627 , H04Q2213/1316 , H04Q2213/13162 , H04Q2213/13166 , H04Q2213/13349
摘要： An approach provides support for automatic fault isolation in a managed services system. A fault indication corresponding to a communications network of a customer is determined. An analysis is performed to determine a root cause of the fault indication using information associated with the determined fault to output an alarm. A determination is made whether the alarm is associated with a maintenance event to update the alarm. Further, a workflow event corresponding to the alarm is created.
摘要翻译： 一种方法为托管服务系统中的自动故障隔离提供支持。 确定与客户的通信网络对应的故障指示。 执行分析以使用与所确定的故障相关联的信息来确定故障指示的根本原因以输出警报。 确定报警是否与维护事件相关联以更新报警。 此外，创建与报警相对应的工作流事件。
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2.发明授权Method and system for providing customer controlled notifications in a managed network services system 有权在受管网络服务系统中提供客户控制通知的方法和系统公开(公告)号：US07426654B2
公开(公告)日：2008-09-16
申请号：US11318078
申请日：2005-12-23
申请人： Frank Paul Adams, Jr. , Sanjiv Purushottam Damle , Richard Brian Drescher , Joshua Jerome Morris , Michael Robert Smith , Stephen Michael Smith , Jonathan Lyle Spieker , Christopher Lawson White
发明人： Frank Paul Adams, Jr. , Sanjiv Purushottam Damle , Richard Brian Drescher , Joshua Jerome Morris , Michael Robert Smith , Stephen Michael Smith , Jonathan Lyle Spieker , Christopher Lawson White
IPC分类号： G06F11/00
CPC分类号： H04L41/0659 , H04L41/0253 , H04L41/026 , H04L43/06 , H04L43/50
摘要： An approach for supporting automated fault isolation and recovery is provided. A notification configuration option is transmitted to a browser interface utilized by a user associated with a customer network that is monitored by a service provider, wherein the user selects the notification configuration option to input notification information. The notification information is received, via the browser interface, from the customer. A notification message is received from a platform configured to create a workflow event in response to an alarm indicative of a fault within the customer network, wherein isolation and recovery of the fault is performed according to the workflow event, the notification message including information about the customer network during the fault isolation and recovery process. The notification message is transmitted in accordance with the stored notification information.
摘要翻译： 提供了一种支持自动故障隔离和恢复的方法。 通知配置选项被发送到由与由服务提供商监视的客户网络相关联的用户使用的浏览器界面，其中用户选择通知配置选项来输入通知信息。 通过浏览器界面从客户接收通知信息。 从被配置为响应于指示消费者网络中的故障的警报创建工作流事件的平台接收到通知消息，其中根据工作流事件来执行故障的隔离和恢复，所述通知消息包括关于 故障隔离和恢复过程中的客户网络。 根据所存储的通知信息发送通知消息。
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3.发明授权Method and system for processing fault alarms and trouble tickets in a managed network services system 有权在管理网络服务系统中处理故障报警和故障单的方法和系统公开(公告)号：US08812649B2
公开(公告)日：2014-08-19
申请号：US11317882
申请日：2005-12-23
申请人： Frank Paul Adams, Jr. , Sanjiv Purushottam Damle , Richard Brian Drescher , Joshua Jerome Morris , Michael Robert Smith , Stephen Michael Smith , Jonathan Lyle Spieker , Christopher Lawson White
发明人： Frank Paul Adams, Jr. , Sanjiv Purushottam Damle , Richard Brian Drescher , Joshua Jerome Morris , Michael Robert Smith , Stephen Michael Smith , Jonathan Lyle Spieker , Christopher Lawson White
IPC分类号： G06F15/173 , H04L12/24 , H04L12/26
CPC分类号： H04L41/5074 , H04L41/00 , H04L41/0233 , H04L41/0246 , H04L41/06 , H04L41/064 , H04L41/0654 , H04L41/0659 , H04L41/12 , H04L41/22 , H04L41/50 , H04L41/5061 , H04L41/507 , H04L43/00 , H04L43/50
摘要： An approach for supporting automated fault isolation and recovery is provided. An alarm indicative of a fault within a customer network is received. An event within a workflow is created in response to the alarm, wherein a new trouble ticket is generated as part of the workflow. Communication with a trouble management system is performed to correlate the alarm with an existing trouble ticket. The new trouble ticket is associated with the existing trouble ticket.
摘要翻译： 提供了一种支持自动故障隔离和恢复的方法。 接收到指示客户网络内的故障的报警。 创建工作流中的事件以响应警报，其中作为工作流的一部分生成新的故障单。 执行与故障管理系统的通信，以将报警与现有故障单相关联。 新的故障单与现有的故障单相关联。
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4.发明授权Method and system for providing customer controlled notifications in a managed network services system 有权在受管网络服务系统中提供客户控制通知的方法和系统公开(公告)号：US08732516B2
公开(公告)日：2014-05-20
申请号：US12187146
申请日：2008-08-06
申请人： Frank Paul Adams, Jr. , Sanjiv Purushottam Damle , Richard Brian Drescher , Joshua Jerome Morris , Michael Robert Smith , Stephen Michael Smith , Jonathan Lyle Spieker , Christopher Lawson White
发明人： Frank Paul Adams, Jr. , Sanjiv Purushottam Damle , Richard Brian Drescher , Joshua Jerome Morris , Michael Robert Smith , Stephen Michael Smith , Jonathan Lyle Spieker , Christopher Lawson White
IPC分类号： G06F11/00
CPC分类号： H04L41/0659 , H04L41/0253 , H04L41/026 , H04L43/06 , H04L43/50
摘要： An approach for supporting automated fault isolation and recovery is provided. A notification configuration option is transmitted to a browser interface utilized by a user associated with a customer network that is monitored by a service provider, wherein the user selects the notification configuration option to input notification information. The notification information is received, via the browser interface, from the customer. A notification message is received from a platform configured to create a workflow event in response to an alarm indicative of a fault within the customer network, wherein isolation and recovery of the fault is performed according to the workflow event, the notification message including information about the customer network during the fault isolation and recovery process. The notification message is transmitted in accordance with the stored notification information.
摘要翻译： 提供了一种支持自动故障隔离和恢复的方法。 通知配置选项被发送到由与由服务提供商监视的客户网络相关联的用户使用的浏览器界面，其中用户选择通知配置选项来输入通知信息。 通过浏览器界面从客户接收通知信息。 从被配置为响应于指示消费者网络中的故障的警报创建工作流事件的平台接收到通知消息，其中根据工作流事件来执行故障的隔离和恢复，所述通知消息包括关于 故障隔离和恢复过程中的客户网络。 根据所存储的通知信息发送通知消息。
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5.发明授权Method and system for providing automated data retrieval in support of fault isolation in a managed services network 有权用于提供自动数据检索以支持托管服务网络中的故障隔离的方法和系统公开(公告)号：US08738760B2
公开(公告)日：2014-05-27
申请号：US11317893
申请日：2005-12-23
申请人： Frank Paul Adams, Jr. , Sanjiv Purushottam Damle , Richard Brian Drescher , Joshua Jerome Morris , Michael Robert Smith , Stephen Michael Smith , Jonathan Lyle Spieker , Christopher Lawson White
发明人： Frank Paul Adams, Jr. , Sanjiv Purushottam Damle , Richard Brian Drescher , Joshua Jerome Morris , Michael Robert Smith , Stephen Michael Smith , Jonathan Lyle Spieker , Christopher Lawson White
IPC分类号： G06F15/173
CPC分类号： H04L41/0659 , H04L41/0233 , H04L41/12 , H04L41/22 , H04L41/5003 , H04L41/5025 , H04L41/507 , H04L41/5074 , H04L43/50
摘要： An approach for supporting automated fault isolation is provided. An alarm is received indicating a fault within a customer network that includes one or more network elements. The customer network being monitored by a service provider. A script is retrieved for specifying a dialogue with the network elements for data collection. A command is transmitted to the customer network according to the one script to obtain data from the network elements, wherein the data is utilized to determine the fault. Further, a workflow event corresponding to the alarm is generated, wherein resolution of the fault is automated according to the workflow event.
摘要翻译： 提供了一种支持自动故障隔离的方法。 接收到指示包括一个或多个网络元件的客户网络内的故障的警报。 客户网络由服务提供商监控。 检索脚本以指定与网络元素的对话以进行数据收集。 根据一个脚本将命令发送到客户网络，以从网络元件获得数据，其中利用数据来确定故障。 此外，生成与报警对应的工作流事件，其中根据工作流事件自动分解故障。
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6.发明授权Method and system for processing fault alarms and maintenance events in a managed network services system 有权在管理网络服务系统中处理故障报警和维护事件的方法和系统公开(公告)号：US08676945B2
公开(公告)日：2014-03-18
申请号：US11318088
申请日：2005-12-23
申请人： Frank Paul Adams, Jr. , Sanjiv Purushottam Damle , Richard Brian Drescher , Joshua Jerome Morris , Michael Robert Smith , Stephen Michael Smith , Jonathan Lyle Spieker , Christopher Lawson White
发明人： Frank Paul Adams, Jr. , Sanjiv Purushottam Damle , Richard Brian Drescher , Joshua Jerome Morris , Michael Robert Smith , Stephen Michael Smith , Jonathan Lyle Spieker , Christopher Lawson White
IPC分类号： G06F15/173
CPC分类号： H04Q3/0062
摘要： An approach for supporting automated fault isolation and recovery is provided. A workflow event corresponding to an alarm indicative of a fault within a customer network is generated. Recovery from the fault is automated according to the workflow event. Alarm information is transmitted to a maintenance management system, wherein the alarm information specifies information about the alarm. A maintenance event information from the maintenance management system is received in response to the transmitted alarm information. Additionally, it is determined whether the alarm is correlated to a maintenance event based on the maintenance event information. Automated handling of the alarm is differentiated based on the correlation.
摘要翻译： 提供了一种支持自动故障隔离和恢复的方法。 产生与指示客户网络内的故障的警报对应的工作流事件。 根据工作流程事件自动恢复故障。 报警信息被发送到维护管理系统，其中报警信息指定关于报警的信息。 响应所发送的报警信息，接收来自维护管理系统的维护事件信息。 此外，基于维护事件信息确定警报是否与维护事件相关。 基于相关性区分报警的自动化处理。
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7.发明申请METHOD AND SYSTEM FOR PROVIDING CUSTOMER CONTROLLED NOTIFICATIONS IN A MANAGED NETWORK SERVICES SYSTEM 有权在管理网络服务系统中提供客户控制通知的方法和系统公开(公告)号：US20080313491A1
公开(公告)日：2008-12-18
申请号：US12187146
申请日：2008-08-06
申请人： Frank Paul Adams, JR. , Sanjiv Purushottam Damle , Richard Brian Drescher , Joshua Jerome Morris , Michael Robert Smith , Stephen Michael Smith , Jonathan Lyle Spieker , Christopher Lawson White
发明人： Frank Paul Adams, JR. , Sanjiv Purushottam Damle , Richard Brian Drescher , Joshua Jerome Morris , Michael Robert Smith , Stephen Michael Smith , Jonathan Lyle Spieker , Christopher Lawson White
IPC分类号： G06F11/07
CPC分类号： H04L41/0659 , H04L41/0253 , H04L41/026 , H04L43/06 , H04L43/50
摘要： An approach for supporting automated fault isolation and recovery is provided. A notification configuration option is transmitted to a browser interface utilized by a user associated with a customer network that is monitored by a service provider, wherein the user selects the notification configuration option to input notification information. The notification information is received, via the browser interface, from the customer. A notification message is received from a platform configured to create a workflow event in response to an alarm indicative of a fault within the customer network, wherein isolation and recovery of the fault is performed according to the workflow event, the notification message including information about the customer network during the fault isolation and recovery process. The notification message is transmitted in accordance with the stored notification information.
摘要翻译： 提供了一种支持自动故障隔离和恢复的方法。 通知配置选项被发送到由与由服务提供商监视的客户网络相关联的用户使用的浏览器界面，其中用户选择通知配置选项来输入通知信息。 通过浏览器界面从客户接收通知信息。 从被配置为响应于指示消费者网络中的故障的警报创建工作流事件的平台接收到通知消息，其中根据工作流事件来执行故障的隔离和恢复，所述通知消息包括关于 故障隔离和恢复过程中的客户网络。 根据所存储的通知信息发送通知消息。
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