Invention Grant
- Patent Title: Contact center routing
- Patent Title (中): 联络中心路由
-
Application No.: US13037688Application Date: 2011-03-01
-
Publication No.: US08718272B2Publication Date: 2014-05-06
- Inventor: Prashant B. Desai , Juan Vasquez , Chadd Thompson , George Gorney , Mayuresh Hegde , Parind S. Poi , Haridas Bhogade
- Applicant: Prashant B. Desai , Juan Vasquez , Chadd Thompson , George Gorney , Mayuresh Hegde , Parind S. Poi , Haridas Bhogade
- Applicant Address: US NJ Basking Ridge
- Assignee: Verizon Patent and Licensing Inc.
- Current Assignee: Verizon Patent and Licensing Inc.
- Current Assignee Address: US NJ Basking Ridge
- Main IPC: H04M3/00
- IPC: H04M3/00 ; H04M5/00
Abstract:
A method may include receiving a call from a caller and determining whether the caller has previously called a call center. The method may also include identifying, in response to determining that the caller has previously called the call center, an agent that handled the previous call from the caller, and forwarding the call to the agent that handled the previous call.
Public/Granted literature
- US20120224681A1 CONTACT CENTER ROUTING Public/Granted day:2012-09-06
Information query
