公开(公告)号：US08718272B2

公开(公告)日：2014-05-06

申请号：US13037688

申请日：2011-03-01

Applicant: Prashant B. Desai ,  Juan Vasquez ,  Chadd Thompson ,  George Gorney ,  Mayuresh Hegde ,  Parind S. Poi ,  Haridas Bhogade

Inventor： Prashant B. Desai ,  Juan Vasquez ,  Chadd Thompson ,  George Gorney ,  Mayuresh Hegde ,  Parind S. Poi ,  Haridas Bhogade

IPC: H04M3/00 ,  H04M5/00

CPC classification number: H04M3/5166 ,  H04M2203/551

Abstract: A method may include receiving a call from a caller and determining whether the caller has previously called a call center. The method may also include identifying, in response to determining that the caller has previously called the call center, an agent that handled the previous call from the caller, and forwarding the call to the agent that handled the previous call.

Abstract translation: 方法可以包括从呼叫者接收呼叫并确定呼叫者是否先前已经呼叫呼叫中心。 该方法还可以包括识别响应于确定呼叫者以前已经呼叫呼叫中心，处理来自呼叫者的先前呼叫的代理，并将该呼叫转发给处理先前呼叫的代理。

公开(公告)号：US20120224681A1

公开(公告)日：2012-09-06

申请号：US13037688

申请日：2011-03-01

Applicant: Prashant B. Desai ,  Juan Vasquez ,  Chadd Thompson ,  George Gorney ,  Mayuresh Hegde ,  Parind S. Poi ,  Haridas Bhogade

Inventor： Prashant B. Desai ,  Juan Vasquez ,  Chadd Thompson ,  George Gorney ,  Mayuresh Hegde ,  Parind S. Poi ,  Haridas Bhogade

IPC: H04M3/00

CPC classification number: H04M3/5166 ,  H04M2203/551

Abstract: A method may include receiving a call from a caller and determining whether the caller has previously called a call center. The method may also include identifying, in response to determining that the caller has previously called the call center, an agent that handled the previous call from the caller, and forwarding the call to the agent that handled the previous call.

Abstract translation: 方法可以包括从呼叫者接收呼叫并确定呼叫者是否先前已经呼叫呼叫中心。 该方法还可以包括识别响应于确定呼叫者以前已经呼叫呼叫中心，处理来自呼叫者的先前呼叫的代理，并将该呼叫转发给处理先前呼叫的代理。