发明授权
US08738760B2 Method and system for providing automated data retrieval in support of fault isolation in a managed services network
有权
用于提供自动数据检索以支持托管服务网络中的故障隔离的方法和系统
- 专利标题： Method and system for providing automated data retrieval in support of fault isolation in a managed services network
- 专利标题（中）： 用于提供自动数据检索以支持托管服务网络中的故障隔离的方法和系统
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申请号： US11317893申请日： 2005-12-23
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公开(公告)号： US08738760B2公开(公告)日： 2014-05-27
- 发明人: Frank Paul Adams, Jr. , Sanjiv Purushottam Damle , Richard Brian Drescher , Joshua Jerome Morris , Michael Robert Smith , Stephen Michael Smith , Jonathan Lyle Spieker , Christopher Lawson White
- 申请人： Frank Paul Adams, Jr. , Sanjiv Purushottam Damle , Richard Brian Drescher , Joshua Jerome Morris , Michael Robert Smith , Stephen Michael Smith , Jonathan Lyle Spieker , Christopher Lawson White
- 申请人地址： US NJ Basking Ridge
- 专利权人： Verizon Business Global LLC
- 当前专利权人： Verizon Business Global LLC
- 当前专利权人地址： US NJ Basking Ridge
- 主分类号： G06F15/173
- IPC分类号： G06F15/173
摘要：
An approach for supporting automated fault isolation is provided. An alarm is received indicating a fault within a customer network that includes one or more network elements. The customer network being monitored by a service provider. A script is retrieved for specifying a dialogue with the network elements for data collection. A command is transmitted to the customer network according to the one script to obtain data from the network elements, wherein the data is utilized to determine the fault. Further, a workflow event corresponding to the alarm is generated, wherein resolution of the fault is automated according to the workflow event.