Systems and methods provide for graphically providing customer service features on a set top box (STB) or other television receiver in response to viewer instructions received from a remote control. Imagery including a customer service tile is presented on the display. A two-dimensional input is received from the remote control that indicates that the tile has been selected, and, in response to the received two-dimensional input, the customer service feature is provided. The customer service feature may provide information received from a remote source via a network, programming connection or other medium.