Invention Grant
US08792631B2 System and method for matching service representatives with customers
有权
将服务代表与客户相匹配的系统和方法
- Patent Title: System and method for matching service representatives with customers
- Patent Title (中): 将服务代表与客户相匹配的系统和方法
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Application No.: US12419604Application Date: 2009-04-07
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Publication No.: US08792631B2Publication Date: 2014-07-29
- Inventor: Jennifer Addair
- Applicant: Jennifer Addair
- Applicant Address: US CO Englewood
- Assignee: EchoStar Technologies L.L.C.
- Current Assignee: EchoStar Technologies L.L.C.
- Current Assignee Address: US CO Englewood
- Agency: Lowe Graham Jones PLLC
- Main IPC: H04M3/00
- IPC: H04M3/00 ; H04M5/00
Abstract:
Systems and methods of providing customer support are disclosed. An exemplary embodiment compares a plurality of customer attributes associated with corresponding ones of a plurality of service representative attributes to identify a “best match” service representative.
Public/Granted literature
- US20100254527A1 SYSTEM AND METHOD FOR MATCHING SERVICE REPRESENTATIVES WITH CUSTOMERS Public/Granted day:2010-10-07
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