An improved user experience is provided for passengers on a vessel such as an airplane, train or ship. Passengers can customize their travel experience ahead of time by accessing a web-based server system to indicate preferences with respect to a number of in-flight entertainment options. The passenger's experience is also enhanced by allowing passengers to share preferences such as media playlists with others. Meals can be ordered on-demand once on board, and seat-to-seat chat as well as group chatting is also made available through an in-seat or other proximate entertainment device.