An apparatus includes a memory and a processor. The processor receives, from a transporter device, an indication of a problem associated with locating a destination site associated with the first user device. In response to receiving the indication, the processor requests the geocoordinates of the first user device. The processor confirms that a second user device is located proximate the destination site, wherein the first user device requests the geocoordinates of the second user device in response to a determination that the first user device is not located proximate the destination site. The processor receives the geocoordinates of the second user device, and communicates, to the transporter device, the geocoordinates of the second user device.